My wife and I came home with our beautiful daughter about six months after we finished our profile. She's healthy and happy and we really couldn't be more thrilled. As far as Lifelong, our experience was overall positive. Most importantly, they generated quick birthparent matches for us. We were matched with our first birthmother within a few weeks of our profile going out. After the first birthmother fell through, we were matched again within a few weeks. When that birthmother fell through we matched again a week later. And after that birthmother fell through we matched again in about a week. So, looking at our track record, I will give Lifelong high marks for getting us very quick matches. We also found Mark and Nicole to be very friendly and helpful - they were great in putting us in touch with the right folks for our home study and a great lawyer. My only frustration - and I say this having zero experience with any other adoption companies so please take this for what it is worth - is that I went in expecting a more vetting of the birthparents before matching. Maybe my expectations were too high, but I was surprised by how little information I got from Lifelong compared with the type of information I got once our lawyer sat down with the birthparents. It's not like we got zero information from Lifelong, but I expected that Lifelong would have gotten a medical history, would have asked more about the birth father, and could give us some specifics about the course of the pregnancy (how many times the birthmother had been to the doctor, what tests had been performed). Instead, all we found out was some very basic info - age, occupation and current living situation, and how the pregnancy had been progressing in general terms (i.e. "the doctor said the baby is healthy"). We followed up with Lifelong on our concerns and we were told that this is how it works. Lifelong is not a social agency and does not obtain medical or social histories on the birthmothers, they do not ask many questions about potential birth fathers, and they do not ask detailed questions about the pregnancy such as what tests have been performed. Lifelong leaves it up to the lawyer to ask these questions. My frustration, therefore, is not with any lack of work, responsiveness, or communication with Lifelong - it is that I did not really understand Lifelong's limited role when getting started. If (or more likely when) my wife and I look into adopting again, we will look around at other companies to get a better feel for how other places operate. If everybody else operates like Lifelong then we may go with them again - after all, it worked out great in the end. But if there is another company that does a more thorough job of vetting on the front end then we will very likely go that route. In my opinion, while the limited vetting on the front end does have value (not scaring off birthparents), it has two serious downsides. First, I worry it leads to a higher rate of matches falling through. This is a real concern since the failed matches are really tough - you really start to imagine and believe in what your new family will look like and it's heartbreaking the first time it falls through, not to mention the second or third. Second, and more importantly, I want to know about any red flags (birth father unwilling to give consent; serious medical concerns) at the outset rather than a few months in after I've formed a relationship with the birth parents and spent a few thousand dollars hiring a lawyer. At the end of the day, with my concerns explained, I still give Lifelong 4 stars. They fulfilled their most important role - getting us matched with birth mothers - exceptionally well. We have a family now because of them.