Issaquah Pest Control Reviews

I caution you about hiring this company unless you have time to manage them yourself and spend hours of your time making sure the job is done correctly. I’ll be as brief as possible. Hired this company for normal service, they forgot rodent bait stations (according to the tech, who I approached during our service) and we got a rodent issue. They recommended a 3-hour healthy home inspection to determine what work needed to be done to prevent future infestation. This was a decent experience, the tech recommended replacing our vents, rebuilding our crawl space door and replacing the vapor barrier. They missed the garage weather-stripping and attic caulking that a previous tech had pointed out, but I figured we’d focus on securing the crawl. Estimate for those two jobs was about $4k in total. Expensive, but I thought I was hiring the best. They came out to rebuild the door and replace the vents. Instead, they stapled mesh over our existing vents (see pictures) and cut a piece of particle board for the crawl space door ($500 just this part, photo with blue frame), and put a 4 foot piece of steel pest block over one of my 1-foot long vents – without asking – instead of replacing that vent. They said the estimate didn’t include the extra digging/work that vent would need to be replaced – how is that the customer’s fault? The tech also explained that he would have built the door better “had he known more” before he came, and we would likely still experience water issues. I also found a dead mouse in our yard that day that I assume they’d drug out from the crawl. I couldn’t believe the “quality” of work and escalated to the manager. It took a full week and multiple reminders on my part to get a call back (I had already paid in full). The manager promised they’d come back and replace the vents and fix up the crawl space door, including installing new trim “as a favor,” and we’d get a discount after he investigated what went wrong. A week later, the manager was supposed to call me back before they came again, we had a call planned for 10:30 and he didn’t call me – he said he had it on his calendar for 11:30, I count this as another miss and proof the company is broken from the top down. Instead of doing the job correctly, the techs installed vent covers over the old vents, again. They also fiddled around with the door, added two uneven handles to the particle board and used interior molding to frame the door, which I had to pay to have replaced with proper outdoor materials from a different company (photo with white moulding). I wish they hadn’t even touched it because they clearly didn’t know what they were doing. I was promised a discount and never received one. I also feel like I was harassed by the manager and “another owner” to get on the phone after I told them I couldn’t invest any more of my personal time into resolving these issues -- I'd already spent 10 hours documenting and discussing their errors. I work full-time, I don't have extra time to manage their business. I paid the full bill and cancelled service. They have my card – if they wanted to grant me the refund/discount, they could have without having another phone call with me. I think this is their MO – poor work, hope you don’t notice, if you do notice, multiple phone calls and delays to “make it right,” hoping it will also shut you up. That’s the only way I see all of these reviews being so high. BUYER BEWARE. I will never work with this company again and I’ve told my neighbors, friends, family and now you to STAY AWAY unless you have endless money and patience for a job done poorly. Super disappointing.