Gene Quinn
What a great guy! I called to get a competitive quote on replacing a compressor on a Kenmore refrigerator, and Rob quoted a price that - while less costly than others, was still close to what it would cost to replace the refrigerator. ... See More
What a great guy! I called to get a competitive quote on replacing a compressor on a Kenmore refrigerator, and Rob quoted a price that - while less costly than others, was still close to what it would cost to replace the refrigerator. I thanked him, but before we hung up, he told me that I should check to see if the compressor was covered under warranty. As I wasn't the original purchaser, and it was ~9 years old, I thought there was no chance. I called anyway. Low and behold - since I knew the original owner's name, Sears was able to look it up and they are covering it!
Had Rob not been so unselfish, I would have never known to call and investigate the matter further and would have had to buy a new refrigerator.
Next time I need any appliance repair, THIS is the guy I'm calling!
Thank you!