User profile - Philip Schilke.
Philip Schilke
Hi cost, low value overseas tours. Rv rental units in poor condition, limitred ability to repair. Wagonmasters that are weak and not real leaders. Inaccurate trip logs...you have to use a gps unit or you will get lost.
User profile - MaryEllen Powell.
MaryEllen Powell
TOTAL RIP OFF. My husband and I put a deposit on the 6 day Calgary Stampede for July 2020 and Covid happened. Our Tour Ambassador (read here "travel agent "for this company)i nformed us that we could not get a refund (we could have if we had canceled 120 days out but who knew a pandemic would hit?) We decided if we couldn't get our deposit back, we would roll the money over to the Stampede July 2021. Spring rolls around and the US/Canada border was closed. We called our Tour Ambassador and she said they were "hoping" the border would open in time. Well, it did, but not until November 10th 2021. We received no email, no phone call, no corresponce with Fantasy Tours until March 2022 asking us for our payment. WHAT????? We didn't agree to this trip for this year. Now Fantasy is telling us it's too late and they are keeping all our deposit plus an $89 administration fee for a trip we did not agree to go on for this year. I have all the phone records and correspondence. They are keeping over $500 on a trip we did not agree to for this year. We asked all the questions about cancelation and knew their terms. They told us the money could be used for any future trip and then they just go ahead and sign us up for something this year that we hadn't agreed to. Be aware of this company.
User profile - Janet Honeycutt.
Janet Honeycutt
Buyer beware! We put a deposit to be on the waiting list. We are still on the waiting list and recently experienced a blow-out with our RV which cost us significant repairs. We notified the company within the 150 day timeframe. Mind you, we were only on a WAITING LIST when they took our deposit by credit card and immediately received benefit. Now however they are saying that it is a 30 day refund process (not specifically mentioned in terms and conditions) and that they will only refund by check. We are full time RVer's on the road so mailing a check is not satisfactory - especially when refunding the credit card is a lot easier and cheaper for the company. Mailing a check is a higher fraud risk and everyone knows that. Also, in today's environment there are no guarantees when the mail carriers will deliver a check once issued. This company is making interest on my funds - and since we are on the waiting list they are not out any significant cost. 30 days plus mail delivery float time plus check clearing is their additional monetary gain (in addition to the months they already had use of the funds). We had planned on rebooking in the near future - but now not with this company! There are other companies out there....
User profile - Roger Menendez.
Roger Menendez
We were scheduled for Canadian Maritimes this past June. Now Fantasy refuses to refund deposit. Would never do business with this company again.
User profile - Paula Irish.
Paula Irish
Made in America RV Tour of May 2021 was over advertised and the actual tour was a disappointment through no fault of the tour wagonmasters or tailgunners. Catered cold BBQ box lunches, grilled hot dogs, and pizza are not part of an upscale tour. The RV parks in Nashville (Two Rivers) & Little Rock downtown, came up short (Graceland RV and the Branson KOA were decent). In Little Rock, the Clinton Museum was closed. In Branson, the Welk Theater was a buffet meal only with no entertainment and the Dolly Parton Stampede dinner was like eating in a livestock barn. Not all the venues were open or were changed. Overall, not worth the cost.
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