Allowed a woman to use my wife's name to have treatment on her dog, substantiated only with a letter she'd found in a house we had moved from. Said woman never returned to the vet with payment as promised (surprise surprise) and my wife ended up getting a CCJ against her and we were unable to buy a house for 5 years. The vet's policies, lack of common sense, and main office staff who were useless ended up ruining our lives.