I have no complaint on the dentist. My hygienist that day was average. However I am extremely disappointed about the front desk and the billing here. When I showed my dental insurance card to the front desk, I was NOT told that they are ... See More
I have no complaint on the dentist. My hygienist that day was average. However I am extremely disappointed about the front desk and the billing here. When I showed my dental insurance card to the front desk, I was NOT told that they are actually out of network of my insurance. Second, for a basic examination and cleaning, I received about $500 bill because of this "out of network" issue, without being told that I need to pay this amount before the service. I suggest that if you really like this place, be sure to check with them about the cost before any procedures.
UPDATE 12/10/2018: After reviewing my itemized bill, I realized how that $500 bill came from. My dental insurance is actually allowed to pay 80% for preventative procedures (yes we did pay a good premium each month for the high quality dental insurance), even for out-of-network providers like Wake Dental Care. However, my unexpected high bill came from the difference between the dentist's charges and the insurance's allowances (50% or more). Unfortunately Wake Dental Care refused to honor the insurance's allowance so my actually responsibility is around 60%. I still have a feeling of being cheated because my "Patient Right to Know" was completely ignored during our 4 visits to this provider. I already paid the bill and I don't recommend this provider to you. Thanks for reading my review.
