Count me as a very happy, satisfied customer. I purchased a house last summer that needed a lot of work, starting with an outdated, nonfunctional kitchen and extending to a lower level rec room that desperately needed old shag carpeting pulled up and a new floor installed, a rear patio that needed a new concrete step leading out, and an unused door that needed to be bricked in to make more room in the kitchen. It was clear from my first meeting with Bruce that he had the experience, resources and people to do all the projects I had in mind, and I would only need to deal with one contractor. Bruce offered great suggestions, including extending the hardwood floors from the living and dining rooms into the kitchen and front hall, and we discovered that the stairs and upper floor had virgin oak floors under the (very old) carpeting, so planned to finish those as well. Whereas other kitchen remodelers I had interviewed came up with a single plan (that didn’t address some of the major items on my kitchen wish list), Bruce came back with at least five options and layouts--that did take my wish list items into account. That is, he listened to me. While his quote was not the cheapest, it wasn’t the most expensive, either. I was sold. We were under time pressure to get the masonry work done before cold weather hit, and Bruce got his guys here quickly. The masons had to reclaim bricks from the garage to fill in the door, and they made it look like a feature that had been planned from the outset. Amazing. Once we started on the interior work, I had a dedicated crew working here every day. Each morning they showed up at 8am sharp, and worked through the day. They cleaned up each evening before heading home. They answered my questions with patience and good humor. Bruce was outstanding in communicating with me throughout the entire process. We talked beforehand about the best ways to communicate, so I knew when to text him (urgent questions/issues) and when to email him (routine non-urgent stuff). Texts were always answered promptly, and were often followed by a phone call. Emails were always answered by the next day. If we needed a face to face meeting, he made it happen. By the time we got to doing the floors, I was comfortable enough with Bruce and his crew to go out of town for a week while they did the floor refinishing. Bruce sent pictures every day to show me the progress, and we were able to work through an unexpected problem over the phone by using the pictures. (What did we ever do before smart phones??) Any minor issue that came up (there were only a few, no major ones) was met with a positive can-do attitude and promptly resolved. The project was finished within the projected timeline, and passed inspections with flying colors. What more could one ask? Next up is a bathroom remodel. Not sure when I’ll get there, but I plan to use Regency. And I will highly recommend them to anyone who is considering a remodeling project.