I was served by Ryan who was amazing and went above and beyond in helping me buy a gravel bike. I had many questions in store and later via email which he was quick to respond to, as well as ensuring I was well informed. He also took the time to take me through lessons in bike maintenance, changing tyres, and riding with clip ins for the first time. Ryan and the other Trek staff made my experience easy and enjoyable which gave me nothing but confidence in returning.
I've since returned for a routine service and Tim and the team did a wonderful job, including giving me a demo on the correct way to work the gears.
On a bike related note, my Trek gravel bike is seriously amazing and has made my commute to work so much more efficient and fun!
Other pros:
- High quality products
- Highly skilled and professional staff
- Excellent customer service - super friendly, fast response, thorough, goes above and beyond
- Bike service - great results and fast turnaround
- 30-day unconditional guarantee for Trek and other products
- Majura store - great layout, well organised, clean etc.
- Highly trustworthy company