4.9 rating out of 6167 reviews
Randy Cicale
Great service
Joe Grazer
Ben is the MAN! He helped me out of a jam and made my son’s birthday present PERFECT. Whether you have a TREK or another brand bike and need help, ask for Ben. Top level efficient service! Thank Ben!!
Austin Davis
Visiting from out of town, I arrived to discover rear tire was flat and would not take air. I took the bike over to Trek Ardmore. They quickly diagnosed the issue- rim tape failed- and got me fixed up in time for a planned ride. Thanks for the friendly, helpful, and prompt service gentlemen!
Andrew Gray
Service department is awesome. While TREK is a large corporation, the service department runs like a small shop with dedicated, knowledgeable, and kind crew members. No job too small or insignificant. Excellent customer service.
Bryant Murt
I had an outstanding experience at Trek Bicycle West Chester. Craig helped me pick out my new Trek Domane, and I couldn’t be happier with the bike. From the moment I walked in, he was incredibly knowledgeable, patient, and kind. He took the time to answer all of my questions and helped me find the right bike for my needs without ever making me feel pressured to buy anything. It was one of the most relaxed and enjoyable shopping experiences I’ve had.
After owning the bike for about 24 hours, I brought it back to have a few small adjustments made. Jim took care of me right away and was fantastic. He was knowledgeable, friendly, and made sure everything was dialed in perfectly before I left. The level of customer service was outstanding.
It’s clear that everyone at Trek West Chester genuinely cares about their customers and wants them to have the best possible experience. I highly recommend this shop to anyone looking for a new bike or excellent service. I’ll definitely be back.
KEN KLOSSMAN
Well stocked and knowledgeable staff
Peter Dalton
I had an excellent experience discussing my biking needs with Lawrence at Trek Cherry Hill. He was incredibly knowledgeable, patient, and gave me a great crash course in everything related to gravel biking.
Coming from a 15-year-old bike, I was overwhelmed by all the new technology and the countless options available. Lawrence took the time to explain everything clearly, answered all of my questions, and gave me the confidence to make an informed purchase that truly aligned with my needs and goals.
I highly recommend working with Lawrence if you’re in the market for a new bike.
mareek bellavia
The crew here are fantastic they are so knowledgeable and willing to help with any bike needs. Swanny and Jeff took the time to answer every question. They ate the gurus of bikes.
David M
The fantastic service and knowledgeable staff truly make this place great.
Michael Heston
Dan is the person who helped me when I went in to get my new road bike. He helped me get sized for the correct bike and chose the one that was the right level for where I’m at. Dan was very friendly, knowledgeable, and helpful. I could not have asked for a better experience.