4.9 rating out of 5792 reviews

User profile - Bonnie Weber-Straub.
Bonnie Weber-Straub
Our house was vandalized Saturday evening and my husband’s new Trek bike stolen - the bike he would have ridden in the MS Bike to the Bay this coming Saturday. We went to the Trek store in Newark to see if there was anyway we could get him a new bike setup and hopefully ready to at least get in one more training ride prior to the event. When we relayed our story to the Trek employees, the first words we heard were from Daniel an assitant store manager, who without hesitation said, “You can borrow my bike.” Considering the robbery and vandalism we had just experienced, this was just such an amazing show of kindness and humanity which we really needed to be shown. Daniel’s bike would have not been the correct size, but from that point on, Daniel, John, and Ben did everything in their power to reoutfit my husband with a new helmet (which was also stolen) and everything else he would need including the correct pedals and clips to match his shoes which were thankfully not stolen. We got a call this past Tuesday that the bike was all ready to go! We cannot say enough about this team at the Trek store for pulling this all together. Their efforts gave us a reason to believe there is still kindness and goodness in people. Thank you again, Daniel, John, and Ben!! If we ever hear of someone looking for a bike, we will definitely be sending them your way!
2 days ago
User profile - Jay Halverson.
Jay Halverson
Fast, honest , expertise
3 days ago
User profile - Bill Powell.
Bill Powell
Terrific customer service! The manager, Lisa, is awesome! She helped me find exactly what I was looking for and ensured I was ready to hit the road right away. Well done Trek and Lisa!
5 days ago
User profile - Jonathan Rosero.
Jonathan Rosero
I began my relationship with Trek Bicycles in Wayne, Pennsylvania, in October 2023. Since then, the shop and its team have been nothing short of exemplary, offering outstanding service, knowledge, and expertise in all things cycling. I cannot recommend them highly enough. A special shout-out to Tim, who consistently goes above and beyond for everyone who walks through the door.
6 days ago
User profile - Eric DeLone.
Eric DeLone
Great overall service. The team really stepped up to help me get my speed concept test to go for my big race at Ironman Maryland. I appreciate the support!
a week ago
User profile - Rich DeRafelo.
Rich DeRafelo
Anthony and the team were super helpful. Very efficient and educational at the same time. Thanks!
a week ago
User profile - Gregory Zarrillo.
Gregory Zarrillo
Wonderful products and amazing and helpful staff!
a week ago
User profile - Daniel Lopes.
Daniel Lopes
I had a great experience at Trek Bicycle Wilmington. Big thanks to Alban for making it one of the best shopping experiences I’ve had at a bike shop — super helpful, knowledgeable, and friendly. Walked out happy (and safer) with my new Garmin radar. Highly recommend this store! Obrigado!
a week ago
User profile - Joseph Ramirez.
Joseph Ramirez
Hala helped me upgrade from my AL 2 to the SL 6 and made the whole process smooth and easy. She explained the differences clearly and showed great product knowledge. Britney, the store manager, made me feel confident about leaving my old bike with them to transfer everything over. Excellent customer service and a very professional, knowledgeable team!
a week ago
User profile - Heather Weirich.
Heather Weirich
Great experience, wonderful people and a great vibe! Thanks James and Crew:)
2 weeks ago