I brought my E-Mtn bike in for service last week and while they were checking me in they were also looking it over and asking questions. I told them about a couple of issues I had this summer that I wanted looked at. They were very thorough in getting all the details they needed to be able to do a good job. When I called to see if it was ready they explained that my dropper post issue was resolved under warranty which was a big surprise that I got a new one without paying anything extra. I also explained to them that someone had hit my bike rack and made it unusable so they offered to deliver my bike to my house for me. I made arrangements for delivery when I went into pay my bill where I had another Happy Surprise. The bill was about $70 less than my estimate. The people at Trek of Loveland made my day considering the previous day was a bummer when I saw the damage to my bike rack by a Hit and Run person.