4.8
rating out of  267  reviews
249
3
3
2
10
User profile - John French.
John French
Great place for trek bike's and great service and friendly staff
3 years ago
User profile - Azizur Rahman.
Azizur Rahman
Having decided to got for Trek DS 2 EQ went to the Manchester store. Teo helped explain about the bike and set up for test ride. After that decided to order, included few upgrades i.e. peddles, seat and grips. After having placed the order I had reservations and thinking of changing to either DS 3 standard of cancel order altogether. Liam manager of the store stated that which decision I made they would honour and I could cancel complete order, even though the bike and been built with accessories. Finally decided to stick with the bike and went to collect on August Bank holiday weekend. Matthew was brilliant explain the features and making sure that I was happy, also through in complimentary peddle upgrade. Rode home, week later several issues arose with chainring, mudguards, Saddle. Emailed store responded immediately and requested take bike back in and the issues were seen within an hour, new saddle ordered. From placing the order to collection and resolving the issues I had the team at Trek Manchester were excellent. I would recommend if anyone in the market for bike and decide on Trek then definitely go to Trek Manchester, you can't wrong.
Review photo
3 years ago
User profile - Donald Vaughan.
Donald Vaughan
Called in today with a broken mudguard. It was replaced and the bike given a once over - all in 16 minutes. Excellent service - thanks guys ‍♂️
3 years ago
User profile - Andrew Birdsey.
Andrew Birdsey
Could not rate highly enough, for the following reasons: Friendly and helpful staff: Lauren and Liam have been especially helpful in recommending which new products and upgrades would best suit my needs Honestly and Flexibility: Staff have been quick to resolve any issues and made sure I was able to get back in the saddle as soon as possible. Customer satisfaction is clearly at the heart of the service in store, and I have always left the store feeling my bike is in the best hands Attention to detail: I consistently feel the service goes above and beyond expectation, including little fixes, tips and recommendations
3 years ago
User profile - carl dawson.
carl dawson
Very helpful shop, can’t praise them enough
3 years ago
User profile - Mark Peacock.
Mark Peacock
Haven’t cycled for years but Liam at the Manchester store was brilliant. Made the whole experience really easy. Love the bike. Will only go here now for sure.
3 years ago
User profile - Stephen.
Stephen
Very helpful. Staff took the time to give tips on how to lock bikes up securely... and it’s a great bike!
3 years ago
User profile - Rick Thompson.
Rick Thompson
Great shop, brilliant service.
3 years ago
User profile - Casey Hindle.
Casey Hindle
Went in to the shop twice recently and the guys were great and really helpful. On the second visit we realised it was the valve that was broken and they were able to fix it for free. Thanks.
3 years ago
User profile - Stuart Haworth.
Stuart Haworth
Great service
3 years ago
User profile - Martin Farrow.
Martin Farrow
Very good personal customer service. They will help you get the right bike for you and give you great advice.
3 years ago
User profile - will Thompson.
will Thompson
I went in just to check saddles and was questioned as to why , then had my sit bones measured. Very good service without costing extra. No other bike shop seems as helpful to be honest. Their returns policy with bike seats actually allowed you to test a saddle so you're not massively out of pocket with a load of saddles that don't fit because you can't return them to some shops.
3 years ago
User profile - ducati nottingham.
ducati nottingham
Called to order some wheel bearings and spoke to TEO. He was extremely helpful and even asked the workshop if i would need any tools etc to carry out changing them. great customer service will shop here again. Many thanks Oliver
3 years ago
User profile - Greg Godley.
Greg Godley
A fantastic service from great people - I would highly recommend it to anyone!
3 years ago
User profile - Ollie Wareing.
Ollie Wareing
Absolutely fantastic buying experience from helping me choose through to aftercare. Matthew was extremely helpful and knowledgeable in helping me decide on which Emonda model to go for. Helping me narrow it down to the carbon 6 and aluminium 6 and eventually helping me chose the latter which was the cheaper of the two, so no pushy sales tactics or pressure to spend more, just a genuine interest in helping me choose the right bike for my needs. Teo was helpful on the day of collection, fitting pedals, bottle cages and sensors for me. The team also sorted out a small after purchase issue i had with no problems and were again more than helpful in sorting it. Overall would definitely recommend purchasing through Trek Manchester thanks to the great team in store and their desire to help find the right bike for you.
3 years ago
User profile - Jess Marvin.
Jess Marvin
Great service here - thank you!
3 years ago
User profile - James Mawdesley.
James Mawdesley
Liam, Teo and Matthew were brilliant. I would have been lost without Teo's knowledge hard work sourcing out a bike so thank you for recommending the Dual Sport 2. It is brilliant, I am so happy with it! Liam, thank you for sorting out my minor issue in such a professional way. You are a great bunch of guys and I'm truly sorry if I was a nightmare at any point! I would recommend Trek Manchester to anyone Thanks again James
3 years ago
User profile - Olly Foster.
Olly Foster
A fantastic team. Enthusiastic and knowledgeable. Bought a Dual Sport 2 through them in March and the pre and post sale service has been fantastic.
3 years ago
User profile - Hayden Shaw.
Hayden Shaw
Really helpful staff, did a great job on the bike and delighted with it.
3 years ago
User profile - Leigh-Anne Walton.
Leigh-Anne Walton
I purchased a Trek Marlin 6 which is absolutely great. I done all of my purchase from ordering the bike to arranging collection over the telephone. I must say every member of staff I spoke to was friendly, polite and very helpful. On collection, I was given a time to collect, very good COVID practices are in place at Trek Store Manchester, ie. sanitiser, face coverings and plenty of room to socially distance. All in all, a very professional sales experience, Definitely recommend
4 years ago
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