I rarely share my experiences and opinions on Google reviews, but the recent encounter at Trek Manchester left me feeling so incredulous that I felt compelled to share it with you. Before considering taking your bike to this store for repairs, I suggest you take a moment to consider my experience. Firstly, I'd like to address my perception of this bike shop. From the name "Trek Manchester," one would expect professionalism, reliability, convenience, and efficiency. I believe this expectation stems from it being a well-known high-end bicycle chain store, implying that its staff should possess excellent communication skills with customers, a wealth of knowledge on bicycles ranging from high-end to low-end, and outstanding multitasking abilities (the number of repair team members and efficiency). Simply put, these impressions are derived from the influence of the Trek brand. As employees, whether you are a manager or an apprentice, it should be your responsibility, rather than a mere obligation, to ensure that customers experience and perceive these advantages. Now, I will truthfully describe my experience for your consideration. I visited this store for two reasons. My bike is the previous generation Cannondale SuperSix Evo rim brake version. The main reason I came to this store is that I found that the two fixing screws for the rear brake seemed to be stuck in the frame and could not be removed, causing some looseness in the brake, resulting in occasional brake pad rubbing against the wheel rim when riding on bumpy roads. Another reason is that I wanted them to help me replace the blades on my Look pedals (I didn't choose to do it myself because I lacked a tool). Experience – Last Tuesday: I was well aware that removing the screws stuck in the frame is a relatively complex repair job, which is why I brought the bike to your store shortly after it opened last Tuesday. Since I needed to use the bike, my expectation was to get the bike fixed before your store closed on Sunday. After handing the bike to your repair technician, he explained to me the complexity of the problem and the possibility of needing a couple of days. I understood this. Experience – Last Wednesday: I needed a cassette installed, so I returned to this store. Your technician quickly installed it for me, and I was satisfied with the efficiency. After inquiring about the progress of the brake repair, he told me that he would check the specific situation on Thursday, which meant that he had not looked at my bike at all on Tuesday and Wednesday. Of course, I understood this, given that you may have had busy repair tasks. Experience – Last Saturday: It was already the fifth day since I brought the bike to the store, and I had not received any updates on the progress of the repair during this time. So, I chose to call and was told that it would be fixed either later that day or at the latest by next Tuesday. So, I chose to continue waiting. Experience – This Tuesday: After not receiving any updates by 4 PM, I chose to call again. Your staff told me that they would inform me of the progress before closing today, so I chose to wait again. Until 5:30 PM, I still had not received any updates (you close at 6 PM), so I chose to go to your store directly to inquire. The result was that in these six days, your repair technician had not looked at my bike at all and continuously used the excuse of having too many repair tasks and the complexity of this brake problem to avoid doing any work. In short, from the time I brought my bike to your store until today, a full six days, your technician did not look at my bike at all. What were you busy with during these six days? If there were indeed so many repair tasks, why didn't you inform me in advance, and why did you casually promise me the expected repair progress? Do you think a six-day waiting period is very reasonable and something that customers should accept? Is this what you consider efficiency? I find this unacceptable. Due to word limitations, please see the attached images, thank you.