Billy Burn
Best service I've had from a bike shop, I've had a lot that have been good but the staff here really go above and beyond.
shaun rowark
Really great and quick bike service. The mechanic (mark) ran through everything with me so I had no nasty surprises when it came to the bill.
Chris Trainor
Yet again the team at Trek Manchester knocked it out of the park with my bike.
Massive thanks to everyone at the store ♂️
Betsy Drury
Popped into Trek yesterday for some help with my bike - Lauren and Matthew were super helpful. They explained to me what had broken and how it had broken and then fixed it. Really good bike and customer service - would definitely recommend!
Helen
Always helpful and competent. Very thourough.
Kev Myers
Super friendly and approachable staff who clearly have a great passion for cycling and ensuring the customer gets the best deal they can, with no pressure sales involved.
Wesley Fung
Fantastic customer service!
They take great care in their customers making sure that their needs and expectations are met.
They sell everything that you can find on the Trek website. They also do servicing and repairs.
Matt Johnson
I love trek bikes and now the proud owner of two. I’ve always received excellent service from the Manchester Piccadilly store and highly rate their mechanic. Thanks
Mike Lacey
Very helpful staff and quick good quality service
Jon Preston
Fantastic service, very thorough and made purchasing a new bike a real pleasure.
Daniel Loy
Great service and always happy to help.
Pete Wall
Great store, amazing customer service!
Jose Blanco
Very nice place, I love my favourite
Greg Holloway
As an ex trek store manager i was shocked when i walked in store and wasnt welcomed or asked what the reason for me visiting the store was by the yound lady at the front counter. It took 5 mins of myself waiting when a new employee who was there for a meeting with the store manager came up to me and asked if i was ok. Thanks mate. I got my bb cups knocked out by the mechanic in store who was great as the store didnt have a door buzzer. He came out and saw me waiting he welcomed me to the store and the proceeded to serve me. But the store was well faced and stocked. Cheers guys
Elliott Davidson
Customer service is a bit hit and miss, felt like I'd insulted the cashier with my presence
dodo_ 57
they don't have everything in their website
Ewan Chamings
TLDR: Fancifull checklist suggesting repairs needed that were already done.
A tough review to write as the staff were lovely, helpful and I came away with a lot of information that I wouldn't have got easily otherwise.
The issue I have is with the overzealous Health Check traffic light stye list they gave me for my bike. I went in about one issue and they said leave the bike and they would give the bike a check over while they figured out what bearings I needed, fine.
I get the check list and it's nearly all red, which wasnt unexpected, the bike did need some work. What I take issue with however was the red markings next to things that did not need sorted, or things that I had just fixed that week before bringing the bike in!
The drive train needed replacing, os it would be a safe assumption that the jockey wheels did too right? Well no, I had already swapped them with new ones and they had been ridden a grand total of 400m from my car to the shop. So they didn't look at them and just assumed.
Similar story with the brakes. The pads are about 60-70% worn and I set the levers to bite quite close to the bars. So red marks next to pads and brakes needing bled! I bled the brakes afterwards myself and there was absolutely no air in them at all (which I suspected having bled them not long ago anyway, but just to check).
If I didn't know a bit about maintaining bikes then they would have quite happily stung me for £100 work and parts that did not need doing on an already massive £700 (proposed) repair bill.
who knows what else was made up on that check list?
Kim Jarvis
Felt out of place.
I went here to try and buy some bar ends and walked into the shop with my cheap bike in everyday clothes and a cheap high viz.
There was a man in a full cycling onesie talking about the intricacies of bike parts and sounded like he would spend a couple of grand.
After about 5 minutes of waiting the member of staff said to me 'can I help you?' in a way like what are you doing here.
Not the place for me or your everyday cyclist.
Sayed Nader Mousavi
I visited this shop today and said hello when I entered, but no one acknowledged me or responded. This made me feel unwelcome and uncomfortable.
Basic customer service, like greeting customers, is very important. I hope the staff pay more attention to this in the future, as it really affects the overall experience.
Lucy Elmer
I ordered a pair of tyres to be fitted at the store. After chasing for a couple of weeks, they finally arrived and I was told to pop the bike in one day that week to have the tyres fitted.
On cycling into town, I unfortunately recieved a puncture, so on taking the bike in, I also asked if they could examine the wheel as it is a reoccurring problem and needs a fix.
Unfortunately, this where the customer service fell short. I was told that there wasn’t anyone to look at the bike or fit the tyres and they had no space to store it.
So after being told to ‘just pop it in’, I was turned away with a bike that was
unrideable.
