Embed Reviews

T H

What a strange experience trying to buy a bike here. No advice, no communication, and in the shop felt like I was intruding. I think maybe you have to be a a really high level cyclist to be taken seriously. It’s a new one to me …kindof deflating..weird. I’ve gone elsewhere.

4 years ago

Kayla Carty

Bought my ten year old a bike from here for Christmas.Last week she went out and came back with it broke.I contacted Manchester Trek and spoke to Matthew who assured me that the derailer part was a component and has two years warranty.That was good news - No wasted journeys.My partner took the bike into the city centre branch for repair today and was told it would cost £65.He explained I had a telephone conversation with Matthew yesterday and was told to bring it in as it was covered by a two year warranty.He was then told I had heard incorrect and Matthew wouldn’t say that.Extremely poor service.I will go back to Evans cycles in future.Completely dissatisfied.

4 years ago

Wei Li

RUDE and JUDGY staff. I recently got a new bike and was looking for a panniers rack and a decent helmet. At the shop, the staff didn't even let us in! He just stood behind the barrier at the top of the stair and asked what is it that we are looking for. So I told him, and he said they don't have the rack for my folding bike and they only sell helmets that cost more than £80. Still at the entrance - not sure why I even bother and I said "I am looking for a Closca helmet (~ £110)". The staff said "No" and that was it, no "would you like to have a look at our collection?", nothing. I felt like I am not even worth his idle time in an empty shop. Suggestion to the shop: consider putting a warning sign outside stating: "Not your everyday bike shop, we only serve rich customers"

5 years ago

Gary Padiham

The first question on arrival at the shop was what price of bike were you looking for? When I told the staff member he was incredulous at how little we were spending, and almost laughed at us. He told us the bikes they had in stock cost £2000. Today, they could only sell us a £2000 bike. I was looking for a 14 year old's first bike - an entry level bike. No one buys a 14 year old a £2000 bike. In a year's time he'd be too big for it. But they were not interested in our needs. You'd think a bike shop would be interested in encouraging new young people into cycling. Not this shop. They are only interested in selling very expensive bikes, and promoting the idea that cyclists should have expensive bikes. Going to this shop was a negative experience. Our 14 year will give cycling a miss.

5 years ago