RUDE and JUDGY staff. I recently got a new bike and was looking for a panniers rack and a decent helmet. At the shop, the staff didn't even let us in! He just stood behind the barrier at the top of the stair and asked what is it that we are looking for. So I told him, and he said they don't have the rack for my folding bike and they only sell helmets that cost more than £80. Still at the entrance - not sure why I even bother and I said "I am looking for a Closca helmet (~ £110)". The staff said "No" and that was it, no "would you like to have a look at our collection?", nothing. I felt like I am not even worth his idle time in an empty shop.
Suggestion to the shop: consider putting a warning sign outside stating: "Not your everyday bike shop, we only serve rich customers"