Embed Reviews

Kristian A

Was experiencing problems with my road bike brakes recently. I considered using Trek due to their experience in building high performance road bikes similar to my Canyon. Took it in expecting to only have the brakes replaced (disc brake and pads which undoubtedly needed doing). However, they identified a whole host of other items supposedly needing replacement, including brake fluid (possibly true considering problems I’d had with the brakes), cassette, chain, handlebar tape. Bearing in mind the bike is three years old and has been looked after, I was particularly sceptical of the cassette needing replacement. Found that the cost of the work was going to be over £300. The next day, I phoned to ask if they could leave the cassette as it had been working fine for me, as well as handlebar tape as it was just a bit scuffed and hadn’t been bothering me, but they insisted they won’t release the bike back to me on health and safety grounds and that both the cassette and handlebar tape needed to be replaced (alarm bells started to ring at this point). I reluctantly agreed to avoid conflict and now massively regret this. They said would be finished by midday the next day. The next morning, they told me it would be by the end of the day. At 4pm, I phoned to ask when it would be ready to collect. They said it won’t be finished by end of the day with no answer as to why. I insisted it needed to be that day as I needed it that evening and they’d already promised it would be, so low and behold, they could get it done after all. Upon receiving the bike back, I found they’d discarded my old cassette despite the invoice stating they’d return it to me. I found very soon that I was having problems with my gears tripping. I also found that just after a week, the whole drivetrain was starting to rust, so I suspect they didn’t even oil the chain as part of a full service. I’m now having to pay for a reputable local repair company to rectify the issues. I wish I’d known about the independent repair guy beforehand. I urge anyone else considering Trek for a service to look around first. I won’t be using them again. Update: Since the response below by Trek saying they would reach out to make things right over a year ago, I haven’t heard anything from them. Suspect this was written to soften the blow of my review to those reading it rather than for my benefit.

3 years ago

T H

What a strange experience trying to buy a bike here. No advice, no communication, and in the shop felt like I was intruding. I think maybe you have to be a a really high level cyclist to be taken seriously. It’s a new one to me …kindof deflating..weird. I’ve gone elsewhere.

5 years ago

Kayla Carty

Bought my ten year old a bike from here for Christmas.Last week she went out and came back with it broke.I contacted Manchester Trek and spoke to Matthew who assured me that the derailer part was a component and has two years warranty.That was good news - No wasted journeys.My partner took the bike into the city centre branch for repair today and was told it would cost £65.He explained I had a telephone conversation with Matthew yesterday and was told to bring it in as it was covered by a two year warranty.He was then told I had heard incorrect and Matthew wouldn’t say that.Extremely poor service.I will go back to Evans cycles in future.Completely dissatisfied.

5 years ago

Wei Li

RUDE and JUDGY staff. I recently got a new bike and was looking for a panniers rack and a decent helmet. At the shop, the staff didn't even let us in! He just stood behind the barrier at the top of the stair and asked what is it that we are looking for. So I told him, and he said they don't have the rack for my folding bike and they only sell helmets that cost more than £80. Still at the entrance - not sure why I even bother and I said "I am looking for a Closca helmet (~ £110)". The staff said "No" and that was it, no "would you like to have a look at our collection?", nothing. I felt like I am not even worth his idle time in an empty shop. Suggestion to the shop: consider putting a warning sign outside stating: "Not your everyday bike shop, we only serve rich customers"

6 years ago

Gary Padiham

The first question on arrival at the shop was what price of bike were you looking for? When I told the staff member he was incredulous at how little we were spending, and almost laughed at us. He told us the bikes they had in stock cost £2000. Today, they could only sell us a £2000 bike. I was looking for a 14 year old's first bike - an entry level bike. No one buys a 14 year old a £2000 bike. In a year's time he'd be too big for it. But they were not interested in our needs. You'd think a bike shop would be interested in encouraging new young people into cycling. Not this shop. They are only interested in selling very expensive bikes, and promoting the idea that cyclists should have expensive bikes. Going to this shop was a negative experience. Our 14 year will give cycling a miss.

6 years ago