Chris Ellis
I've been to a lot of bike shops over the years, and quite a few in the last couple of weeks whilst looking for a new bike, and this shop is the best I have ever visited. I had reserved a bike online, and traveled for nearly 2 hours to get there. From the moment we walked in, we were made to feel welcome. Matt fetched my bike and explained it all to me. He then helped me choose a few essentials and accessories without being pushy. All in all, this was a fantastic buying experience, and if ever I need another bike, I will definitely come back here. Thank you to all the staff who helped us and especially Matt who went above and beyond. A true credit to Trek Bikes.
Michael Pollard
Gave me a bike box for my flight. Sound.
Michael Casstles
Needed to pump up front tyre. Did back one as well without hesitation. Checked tyre to see correct tyre pressure as well. Friendly and helpful and very useful to be open on a bank holiday
P Fry
Hi Trek Bicycle Manchester Piccadilly team! Charles and I just want to thank you for the bike boxes you gave us when we were in an absolute pickle before our flight. We're now packed and ready to go!!! We'll remember your kindness. Have a great day.
David Horwell
Really nice store, good service
Domas Barkauskas
Even tho the bicycles are slightly more expensive than the competition, the customer service in the store makes it worth it.
All my questions were answered fully, colleagues in the store took time to fully explain everything, and give recommendations and advise. The approach did not feel pushy or sleazy salesman type and the interectations felt genuine.
The experience in the store was the main reason I went with Trek rather than other stores in Manchester that sells bikes.
Big thanks to Theo and Matt who assisted in choosing the bike and getting it sorted, as well as a female colleague who'se name I did not get.
Fredrik Lilkaer
Super friendly, nice and accommodating staff! We were only in town for a day waiting for a flight but they still took the time to chat to us, offer coffe and drinks (and even cups!) 10/10 would buy a bike from them if I was based in Manchester.. Maybe next bike will be a Trek? :D
One more lift
The staff make you feel like a valued customer The quality of workmanship was excellent, I will continue to recommend and return. I’ve been riding the power fly every day without any issues reliable and great fun.
Andrew Tang
Top customer service. Had an issue with indexing on a new MTB (which wasn’t even a Trek…) Luckily wasn’t too busy so got resolved very quickly. Even gave the bike a check to see if everything was good. Exceptional service
Lauren English
Great experience at Trek Piccadilly. I dealt with Liam during the purchase and managed to get the bike set up as I wanted it. I dealt with a couple of other people when I went to collect who were also really helpful and couldn't do enough. I'm also really enjoying the bike and having a lot of fun on it
Kevin B66
Good shop for trek bikes and really good staff who were helpful
Patrick Liao
Service was great and staff are friendly. But my bike gave me flattened tire twice after 4 days of purchasing.
Adam T
Trek was the only place to pump my tires with free air for free. I visited two previous bike shops to pump my tires (Keep Pedalling Limited and Pure Electric Manchester) of which they tried making me buy a new pump, or just said no. The two bike shops lost me as a potential customer. Definitely will direct others to Trek in future. Thanks guys!
Rob Bush
Since I first came into the shop I felt incredibly welcome, and the staff were happy to answer any questions I had at all about cycling. Teo helped me narrow down my choice based on my upcoming triathlon, and also what I want to use the bike for generally and the kind of surfaces I'll be riding on.
I want to give a special shout out to Matthew who has been so friendly and accommodating, taking a million questions from me and being honest and up front about what I really need accessory wise. Even with a broken arm he was offering to hold the things I was looking to buy whilst still browsing!
Settled for the Domane SL5, and since I've got it I've loved riding it out on the road. It's quick, light, and comfortable to ride. The KMs melt away before you've even realised it.
Very lucky this is my local bike shop, and feel confident that if any problems come up or I need any help, they'll be there to offer it. Cheers guys!
Rebekah Higgs
Bought a new mountain bike from Trek and received amazing service. Liam was very helpful, informative and made me feel at ease to ask (novice) biking questions. Will be returning for extra accessories and advice for sure! Quality bike, enjoying being out on the roads again, would highly recommend!
Dewi Griffiths
Great staff and excellent bikes .
Lee Furness
Fantastic service from start to finish
Ed Sharples
Top guys, my e-bike needed sorting twice without notice and they’ve done the work there & then without hesitation. Nice one
Stephen Cooley
Great service and attention to detail.
Friendly and professional team.
No pushy sales, just ensured that I had the right bike for my needs, size etc.
Not on my door step but definitely worth the travel time for this level of customer care.
Andrea Waterhouse
Friendly, professional, knowledgeable staff, particularly Al.
