Rob Johnson
Popped in a few weeks ago looking for a new bike and was helped by Teo & Liam. Teo was brilliant, very helpful, great info regarding bikes & guided me to my (now) new Domane SL6. Returned to test the bike & ultimately buy it & again Teo & Liam were terrific; very friendly, chatty, nice coffee, more great info to ensure the bike was right for me. When collecting the bike Liam was really helpful again and finished off this great experience with a nice touch of a wee goody bag (didn't get one of those when buying my new car!). All in all this is a great shop & would highly recommend. As mentioned, only dealt with these 2 top lads but would imagine the rest of the staff are the same. Had a mate with me through the process & he was equally impressed, thank you Trek & especially Teo & Liam. Safe riding .
L J
Had my cannondale in for a full service. Was quick, easy and the staff were friendly. Bike is working as good as new, you get what you pay for.
Danny J
Brought some Bontrager wheels in after a crash. Even though this wasn't the store I purchased them in, the team and Alwyn sorted them out in no time at all. Would definitely recommend!
Andrew J
The very best bike store. Offers a full range of off road and on road bikes for the occasional cyclist to the top-level competitors. The staff are friendly and helpful and expert at their subject.
brian fox
They are always helpful
mumu lin
A good young man helps me to change a old paddle without charge. I like their service with full heart! Therefore I bought one bicycle pump in the shop! Good service deserves more sales.
Lisa Dean
My husband is looking for a hardtail so we called in whilst in town. The sales guy Teo, was brilliant. He showed him all the range, was really knowledgeable about specifications, and realistic about these within his budget. He was so patient and helped him look at all options for what type of rider he is. He didn't feel pressured or get any sales pitch just lots of options and information to help him choose. Thank you!
Holly B
Recently purchased a new bike and had my old repaired here and could not recommend the shop, service and staff enough. 5 star service all round and will definitely recommend. Paul
Chris Ellis
I've been to a lot of bike shops over the years, and quite a few in the last couple of weeks whilst looking for a new bike, and this shop is the best I have ever visited. I had reserved a bike online, and traveled for nearly 2 hours to get there. From the moment we walked in, we were made to feel welcome. Matt fetched my bike and explained it all to me. He then helped me choose a few essentials and accessories without being pushy. All in all, this was a fantastic buying experience, and if ever I need another bike, I will definitely come back here. Thank you to all the staff who helped us and especially Matt who went above and beyond. A true credit to Trek Bikes.
Michael Pollard
Gave me a bike box for my flight. Sound.
Michael Casstles
Needed to pump up front tyre. Did back one as well without hesitation. Checked tyre to see correct tyre pressure as well. Friendly and helpful and very useful to be open on a bank holiday
P Fry
Hi Trek Bicycle Manchester Piccadilly team! Charles and I just want to thank you for the bike boxes you gave us when we were in an absolute pickle before our flight. We're now packed and ready to go!!! We'll remember your kindness. Have a great day.
David Horwell
Really nice store, good service
Domas Barkauskas
Even tho the bicycles are slightly more expensive than the competition, the customer service in the store makes it worth it.
All my questions were answered fully, colleagues in the store took time to fully explain everything, and give recommendations and advise. The approach did not feel pushy or sleazy salesman type and the interectations felt genuine.
The experience in the store was the main reason I went with Trek rather than other stores in Manchester that sells bikes.
Big thanks to Theo and Matt who assisted in choosing the bike and getting it sorted, as well as a female colleague who'se name I did not get.
Fredrik Lilkaer
Super friendly, nice and accommodating staff! We were only in town for a day waiting for a flight but they still took the time to chat to us, offer coffe and drinks (and even cups!) 10/10 would buy a bike from them if I was based in Manchester.. Maybe next bike will be a Trek? :D
One more lift
The staff make you feel like a valued customer The quality of workmanship was excellent, I will continue to recommend and return. I’ve been riding the power fly every day without any issues reliable and great fun.
Andrew Tang
Top customer service. Had an issue with indexing on a new MTB (which wasn’t even a Trek…) Luckily wasn’t too busy so got resolved very quickly. Even gave the bike a check to see if everything was good. Exceptional service
Lauren English
Great experience at Trek Piccadilly. I dealt with Liam during the purchase and managed to get the bike set up as I wanted it. I dealt with a couple of other people when I went to collect who were also really helpful and couldn't do enough. I'm also really enjoying the bike and having a lot of fun on it
Kevin B66
Good shop for trek bikes and really good staff who were helpful
Patrick Liao
Service was great and staff are friendly. But my bike gave me flattened tire twice after 4 days of purchasing.
