4.9 rating out of 200 reviews
Benjamin Bruser
My wife and I had a great experience this year working with Murray and his staff from Basement Builders to design and execute on our desired short-term rental walkout basement suite, after a lot of research of possible contractors in the area. It was clear to me from our initial meetings that they had a wealth of knowledge and experience, not to mention their name alone, specializing in exactly what we needed (a basement development).
The end result was a beautiful, our ~750 square foot 1 bedroom fully compliant legal secondary suite (Jayman home, built 2021) with all appliances including washer and dryer came to life over only 4.5 months. The staff including Murray especially, were very professional and good at keeping in contact, including giving regular updates as well as being informative as to any questions/follow ups we needed pre, during and post construction. I also enjoyed the cloud based platform technology they use rather than firing a thousand emails back and forth, which also gives you the ability to see the tentative dates of completion of each phase of your project. The fact that this company offers a 5 year warranty on their work says a lot too, and gives you that peace of mind. One of the other pros I enjoyed was not paying just for a simple pre-construction design, and not being pushy on the commitment, being cognizant that folks spending a lot of money need to be free to shop around. Last, an additional bonus was that the company helped make sure we had all the requirements to get some money back from the municipal government's legal secondary suite program which now offers money back for certain safety upgrades to rental suites.
I really look forward to our photos going live on here and their social media pages once their company does a professional photoshoot of our project, as it is stunning and pure eye candy.
To conclude, I highly recommend Basement Builders and their professional staff for your next project, and to look no further! 5 stars!!! After all, why would Holmes on Homes be associated with any company, if they were nothing but the best?
Kojo Otoo
Awesome work from Basement Builders! Loved everything they did with our basement. Wonderful transformation!
Caroline Vijayashankar
We had a good experience with Basement Builders completing our unfinished basement. Despite starting the project in winter with unfavorable weather conditions, they delivered great results. The team was professional, taking full responsibility from start to finish. They were responsive, communicative, and provided advice throughout the process, helping us design the space according to our preferences. It's been over a year since they completed the work, and they continue to offer great and timely service when needed.
Bryce Evans
Finishing a basement is a big investment and it's natural to be careful about choosing the firm you entrust with the work. I'm writing this review several years after Basement Builders finished our basement and want to highlight a few things:
- The project was completed on time. Our home was visited regularly by the Basement Builders team to ensure that the work was on track.
- Extra effort was invested to protect our home during the work. The team installed a protective layer from our front door to the basement entrance. Dust was also managed well. The trades also used our basement windows (even when it must have been significant extra work) to load materials, where they could.
- No project of this scale is going to be perfect. We had quality issues, including some paint splatters on the stone for our fireplace, issues with our floating shelves, and so on. What's important is that these issues are handled without the project going off track and they are remediated properly. We had no problem getting these deficiencies remedied when pointing them out to the team.
- The big one I want to share. Basement Builders has helped us three separate times with warranty issues. Twice with LED lights and once with a shower door problem. I'm writing this review literally years after our project has been completed. The first time, our malfunctioning light was fixed in less than 24 hours from me sending the email. The second time, we had an issue with another light, and Basement Builders replaced all the lights of that type in the basement. The third time, again, multiple years after project completion, we discovered that the shower door in the bathroom had not been installed properly (we hadn't used it much which is why we had not noticed initially). I'll admit, I wasn't sure the team would stand behind this given the length of time that had passed. We contacted Basement Builders and they scheduled a crew to come and correct the issue, and it is now working perfectly.
We're very pleased with the way Basement Builders handled our project, especially how they have stood behind their work and been there for us when we've found issues.
fabio ciceri
We had our basement done with Basement Builders this summer in Cochrane. The experience from the beginning was great. The process of interior selection was very convenient and standard selections were already great!
We appreciated a lot of the trades that came in and out of the house. Always polite, neat and respectful. This was important for us since both me and my partner work from home.
The quality of the end product is great (better than the rest of the house ;)) and on top of this the basement was finished a week earlier that expected.
Marcelina Hume
Basement Builders consistently deliver outstanding results. Their commitment to customer service is truly exceptional, and they stand firmly behind their work. Any issues that arise are promptly addressed with a dedication to ensuring customer satisfaction. Thank you for your unwavering commitment to excellence and for always putting your customers first.
Melissa Arbour
Our experience with the basement builders was fantastic. From A-Z the process was so easy! They gave a us clear and exact timeline for the process and truly stuck to it.
They were always here doing exactly what they said they would when they said they would.
We are thrilled with our basement, it's absolutely stunning, a dream come true!
We've never had such a positive experience with contractors before, highly recommend them!!
Jimmy
My wife and I recommend using Basement Builders for your basement development project. Knowing the right company for your project is key to success in my opinion and I picked Basement Builders solely based on their affiliation with Mike Holmes and their Google ratings. They did a great job, my wife's happy and we are not disappointed. The project was:
- 2 bedrooms, bathroom and living room, ~700sq ft
- Delivered on time and per quote
- Broken into three payments over time
- Incorporated custom cabinetry that they designed for us
- Old tiny windows replaced and cut to code size with wells
- We had nothing roughed in and they Installed all plumbing needed in the concrete with backflow valve
- Simple and easy interface with Don, Murray and Kristina. They provided ample communication on all design aspects.
- Multiple walkthroughs with Murray to ensure I approved the framing layout and knew what was going to happen and identify any issues or areas for improvement
- Their use of temporary flooring for the path to the basement was appreciated and worked great.
- Kristina's design suggestions and implementations were spot on.
They used an assortment of skilled contractors in specific trades to carry out the various activities to deliver the project and never was there a jack of all trades handyman executing a bunch of the project. There is maybe a wider array of strangers coming and going and we had to block off the dogs to allow their free movement was about the only issue. Their 5-year warranty is a nice ending.
Rahul Bir
Basement Builders is an amazing team that care about their clients. They build things the right way and always strive for high quality. This is my second time using basement builders and I cannot say how thankful I am for what they do. I wouldn't bother looking anywhere else if trust, workmanship and quality is what you are looking for! I also want to give Murray, Don and Kristina a special shoutout for going above and beyond in helping with the little things that matter for us!
Ivan V
Very clean and courteous crew. Murray answered all my questions. They made sure everything is as discussed. Highly recommend
Greg Simper
Basement Builders recently completed our basement development. If you are looking to have your basement finished then look no further. This is the company you want. Start to finish, the project was stress free, completed on time and on budget (actually slightly under). From management to trades crews they were very professional, clean/tidy and simply did outstanding work. Big shout out to Murray Primeau for always being there to answer all of our questions and guide us through the project. We are thrilled with our new space and 100% recommend this company!
Tony
Very professional, organized and respectful service. Happy with the work that was done!
Martin Humphreys
The initial quotation was quick and effective and the management team was good to work with. The subcontractors' workmanship was good and they were all polite and left a clean workplace. The selection process for the trims and options was clunky and not well managed leading to delays in the completion but, overall, I wouldn't hesitate to recommend Basement Builders.
John Haggis
Basement Builders completed our project in December 2023. We are very happy with how it turned out. The process was collaborative and Murray and Kristina did excellent work managing our project.
Mitch Reid
The quote process was easy, and all changes were updated in the quote before any work started. They started and finished on time and communicated each step during the process. Quick to answer all calls or inquiries we had. Our only regret was not doing it years ago.
Mazher Zain
The service provided was exceptional, characterized by effective communication and attention to detail. Basement Builders demonstrated a remarkable process, offering lot of options and ensuring information is provided at each stage. Our decision to engage Basement Builders has yielded utmost satisfaction.
irfan tharani
From the moment we first reached out to Basement Builders, through to the completion of our basement development project, we had an incredible experience with the company and their entire team.
Throughout the process, we were kept very well informed of what to expect as the development of the basement transitioned from one stage to another.
The folks that worked on our basement were fantastic and great to chat with.
I would like to specifically acknowledge the amazing support we received from Kristina Dalziel and Murray Primeau.
Kristina was instrumental in helping us create the aesthetic we wanted for our basement. She envisioned the space through our eyes and masterfully pieced together colors and textures that captured the essence of the space we wanted to create.
In addition, we ran into a slight hiccup with respect to the carpet that was initially installed in portions of our basement, which Kristina played a huge part in helping us remedy.
Murray, in many ways, was the impetus behind us wanting to retain the services of Basement Builders. He was very knowledgeable, customer service driven, and an all round great person to deal with.
Patrick Landry
Our family would highly recommend Basement Builders! From the start, Basement Builders proved to be exceptional collaborators. They were friendly and responded promptly to our quote request. Once we made the decision to proceed, the project kicked off within weeks. Our project manager, Murray, was incredibly knowledgeable and ensured we felt supported. Whether addressing our inquiries or providing layout recommendations, Murray's expertise was invaluable. The project was completed in less time than anticipated, and I must commend the tidy and well-maintained process. We are now enjoying the new additional space of our beautifully finished basement. A heartfelt thank you to Basement Builders!
Olugbenga Osanyinlusi
Excellent team, delivered on time and based on the agreed quality specifications.
See you soon again!
Nicola Garossino
Quality Work and Great Communication
Ghost R
Excellent work. Professionals with punctuality and quality.
The teams work like clockwork in sync.
No follow up on schedule required as all the trades go through the workflow without any delays.
Post project service is prompt and efficient.
Great team.
- PJ
Allie N
Top tier - quality work. Our basement looks great and the whole process was stress free.
Phillip Wheaton
Excellent service, great communication. These guys are very thorough and have an amazing process. We had many options to pick from and were well informed at every step. We’re very happy with our decision to go with Basement Builders.
Rudolph Petryna
Kristina and the team at Basement Builders were great. From the design team all the way through to the tradesmen that came into my house. Everyone treated my home with respect and had to deal with my children asking a million questions. And they all did a great job. Thank you Basement Builders.
Samusideen Kazeem
Excellent job and they delivered to all the project scopes as agreed.One unique thing throughout the construction is perfect communication and update from basement builder.Keep up the good job and service delivery.Thanks to all the team and the great leadership of Murray.
JOHN VASQUEZ
After shopping around for weeks, I finally landed on Basement Builders. They stood out with their clear communication and professionalism. Trust me, I considered so many options, and these guys are the real deal.
What sets them apart is how easy they made the entire process. My mind was buzzing with ideas, and Matthew, Don, Murray and Kristina not only listened but incorporated every single one into a design that surpassed my expectations. Changes and tweaks were a breeze because they understood that sometimes you change your mind. They even addressed a mistake I made on my original design and fixed it right away.
They went above and beyond. My basement isn't just done; it's a cozy family space to enjoy. I even met Mathew’s dad, who occasionally helps them with little things. He is a nice guy, and we talked a lot during his visits! They genuinely care about making you happy, not just finishing a job.
And when it comes to respect, these guys treated my house like it was their own. No mess, no fuss, just pure professionalism with a friendly vibe. I was always surprised to see that despite so many people coming in and out, the place was always quite clean after each day of work.
Choosing Basement Builders was hands down the best decision. This is a family business that really cares about you and your home. But here's the kicker: they also have a financial solution if money is an issue (which usually is). Here’s a few pics of my basement. We are really happy with the results.
Adel Elsharkawy
Quality of work is superb .staff very helpful and understanding , work done on time very pleased I choose them.only thing to mention that there may be extra charges for items not in the online selection and you are bound to what available in style show home ( if your home completed and you want it matching ) Murray
Alan Taylor
Great company to work with when you need an amazing basements. From start to finish their professionalism shine through. The quality of their work went beyond my expectations and was above basic code. Any time we had questions or concerns about what was happening they were answered or handled within 24 hrs. Even Basement Builders post construction care was great. We had a railing come loose and the problem was fixed in a timely fashion. If I had another basement to finish I would use Basement Builders again.
Kenda Brunner
We recently had the absolute pleasure of working with Basement Builders to build our basement, and we couldn't be more thrilled with the results. From the initial consultation to the final finishing touches, the entire process was a seamless and incredibly positive experience.The construction crew was not only skilled but also respectful of our home. They kept the work area clean and organized, minimizing any disruptions to our daily lives. It was clear that they valued our space as much as we did. Working with the designer, Kristina Dalziel was a real help to us. She helped us design the basement that we had been dreaming of.
The project was completed within the agreed-upon timeframe, showcasing the company's commitment to delivering on their promises. The transparency and honesty exhibited by Basement Builders throughout the project instilled confidence in us, and we felt secure in the knowledge that we were in capable hands. We wholeheartedly recommend Basement Builders for anyone looking to embark on a basement construction project.
Jessica White
Basement builders met my expectations in every way! I was very pleased with the whole experience and everything that goes into a basement build out.
I would recommend them.
What exceeded my expectations is our designer Kristina! She has unbelievable talent when it comes to design. Her ideas elevated our design in every detail. Her attention to detail took the stress off our shoulders and allowed us to focus on the excitement of it all.
It felt as though she was more then a designer in this project and we can't thank her enough for taking good care of us throughout the 6 months. She holds our 5 stars!!!!
She will be the one we call for our next project!