Dexter Yap
We recently had our basement finished by Basement Builders, and overall we’re really happy with how everything turned out. We worked with two project managers, Murray and Ryan, and both were great throughout the entire process.
From the start, Murray set clear expectations about project timelines. He explained that after framing and plumbing there might be a few quiet days, which ended up being exactly right. The trades were all professional and came back at the right times to keep things moving. George, who handled framing, and the plumbing trades people were especially friendly and easy to work with. One thing that really stood out was when they replaced a window with a larger one, they restored everything outside (rocks, window well, etc.) exactly as it was before.
It was fun to see everything come together, especially the bathroom tile work, lighting, and fixtures. The electrical walkthrough was also very helpful, letting us add extra Cat6 drops and plan for future upgrades. The drywall and painting crews were quick and did a great job. When we had concerns during carpeting about floor traps, Murray and the team addressed it right away with a solid solution that blended in nicely. Chauntel’s final walkthrough was also appreciated—she caught a few things we missed and made sure they were fixed properly.
Even after the project was done, their support was solid. Ryan quickly arranged a fix for a handrail, and about a year later when we had a cracked tile, Murray came out, assessed it, and had it repaired properly without any issues.
Overall, Murray and Ryan were easy to communicate with and kept things running smoothly. The whole team clearly takes pride in their work. We’d definitely recommend Basement Builders to anyone looking for a well-done, high-quality basement renovation.