4.9 rating out of 228 reviews
Chris E
We recently completed a major basement renovation with Basement Builders in Calgary, and I can say without hesitation that this was the most seamless and professional experience we’ve ever had with a contractor. From the very first consultation to the final walkthrough, every step of the process was clear, organized, and stress-free.
One of the standout aspects of working with Basement Builders was the exceptional level of professionalism displayed by every member of their team. Whether it was the project manager, designers, tradespeople, or office staff, everyone we interacted with was respectful, knowledgeable, and committed to doing the job right. It’s rare these days to find a company where you can confidently say that every single person who walked through our door was courteous and professional, but that’s exactly what we experienced.
What truly set Basement Builders apart was how easy they made the process. Renovations—especially large-scale ones—can often feel overwhelming, but this team broke everything down into manageable steps with clear timelines and expectations. There were no surprises, no vague answers, and no last-minute changes. We always knew what was happening and when, and if we had questions, we got prompt and helpful responses. Their communication was top-notch from start to finish.
Having dealt with other renovation companies in the past, the difference with Basement Builders was night and day. Other companies we’ve worked with felt disorganized or rushed, but Basement Builders ran like a well-oiled machine. Their attention to detail, customer service, and pride in their work was evident in every phase of the project.
The final product exceeded our expectations in every way. The quality of craftsmanship was outstanding, and every feature was completed exactly as we had envisioned. We felt supported throughout the entire journey and genuinely valued as clients, not just another project on a list.
When you’re trusting a company to renovate your home—a place where your family lives and builds memories—you need 5-star service, and that’s exactly what we received. If you’re looking for a company that is highly professional, easy to work with, and delivers top-tier results, look no further than Basement Builders. They truly are in a league of their own!
Aswathy Ajitha
They are trustworthy and very helpful and have great ideas at your budget.Highly recommended.
M Lund
Basement Builders was excellent. Their quote was competitive. They were very responsive to my inquiries, requests and concerns. Despite a set back of a week, that was not in their control, they finished the project on time.
My basement looks fantastic, even better than I imagined it would be.
Trevor and Chauntel were amazing and a pleasure to work with. All the trades people were professional and respectful. Murray and Ben were both great to work with as well. I recommend using Basement Builders for your development or renovation!
Stephanie Hamblin
We had a great experience working with Basement Builders, and would absolutely work with them again. Our basement project was pretty big - approximately 1800 sqft, and they executed on time and on budget. When we were planning the project, we were considering GCing it ourselves, and I'm so glad we didn't because Basement Builders made the whole process so much easier, less stressful, and it was done much quicker.
I would consider us more challenging clients, because we had high expectations and we were perhaps more involved in the project than some other clients because we had been through a few other renovation projects. We worked with Mathew (owner) directly on several items, and he always demonstrated flexibility where he could, made sure to make us feel heard and prioritized making sure we were happy and satisfied with the work. Our PMs Murray and Ryan were always responsive and Kristina (designer) was so thoughtful and great to work with. She did a great job trying to balance decisions with aesthetic and cost. It is very apparent that they have built a culture at their business with great people who definitely care about customer satisfaction.
Their trades teams were also great - great to work with and did excellent work. The execution of the trades work truly reflects a great working relationship with between the trades and Basement Builders.
We have had a couple of very minor warranty things to address since finishing the project, and basement builders has been incredibly responsive, with the trades being at our place the next day to fix things up.
We have worked with a lot of different trades and companies over the years with a few projects here in Calgary, and I can honestly say Basement Builders has been the best so far.
Ronald Andersen
I have nothing but good things to say about Basement Builders. My basement development project was delivered on time and on budget, and the finished product met all of my expectations. Basement Builders provided me with a detailed plan and information about the materials to be used and the work to be completed. Without exception, all of the tradespeople were very respectful of my property and their work was first-class. Their work was closely supervised, and I was constantly informed of the work schedules of the tradespeople. The interior designer was also very helpful in selecting colors, materials and accessories. All in all, I was extremely satisfied with Basement Builders, and I would not hesitate to recommend them to anyone wishing to develop their basement.
Nicole Ko
We were very fortunate to have Basement Builders agree to help us re-imagine and re-build our poorly renovated basement. Before Basement Builders worked on our basement, our basement was what is delightfully called a "homeowner's special" with terrifying pre-existing electrical work, door frames that were not square, and inefficient placement of Hvac heat and cold vents, amongst a mess of other issues. Basement builders gutted the basement to bring everything to code, and then build up from the studs.
While we ran into a few bumps, the issues were dealt with promptly when time was of the essence, and within a reasonable time frame when the issues could wait. I think it's very important to point out here that things will go wrong in every renovation. The measure of how good a company is whether or not they stand by their work. Basement Builders stands by their work. These are great people who are willing to go above and beyond to ensure their work is done well.
Our family home has been an ongoing fixer upper since we moved in a decade ago. We believe in getting things done right the first time to avoid issues later. Basement Builders is a fantastic company that treated our home with the attention and care they would treat their own with. My husband and I both work in the home most of the time, and the respect each trade who came through had for our space was incredible. Everyone was very friendly, professional, quiet and clean.
We are so pleased with our new space. It was a pleasure working with everyone on the team who all had unique skills that helped to bring out the absolute best in our limited space. Thank you so much for your hard work, patience, and perseverance!
Amanda Carnes
I really appreciated all the communication. I knew what steps were being completed next and what to expect for the next phase. I could ask questions and always get a fast response for answers. The house was always kept very clean and the workers came and went as they needed to without problems. Oh and the Reno looks exactly what we wanted. Thanks again
Amir
Great experience developing our basement with them. Professional team, fair pricing, effective communication, committed to the timelines, and fantastic results. Thank you!
Mike Bruce
We could not be happier with Basement Builders. Not only was the build quality way above expectations, the project Manager (Ryan Reinhardt) was exceptional with customer service. If you send Ryan a note on anything, he would answer in less then half an hour and resolve any question we had. Would highly recommend Basement Builders for your next project !
Gillian Rogers
If you are thinking of developing your basement, I highly recommend basement builders. I retained Basement Builders to develop my unfinished basement into a legal suite. The process started by them meeting with me at the house to take measurements to design a layout. The representative essentially designed a floor plan on the spot and sent it later in the day for review. They took care of everything, project management, permitting, and schedules. They even have a design consultant who helped with picking finishings. All in all, I am very happy with the process and the final product my basement suite. They also made it very easy for me to apply for the City of Calgary grant by providing me with all the necessary information required. 5 out of 5 stars.
Julio Siqueira
I had my experience with the Basement Builders company and it was really a great experience. No surprises during the quote process, they have a robust system giving you all the details about your project and prices. The Change Management process is very efficient and a piece of mind for both parties on the agreement. The project execution was flawless and delivered on time. Really got a great impression on their professionalism...I'd recommend to everyone.
Hassan Sbeiti
Amazing experience from start to finish! No shortage of attention to detail, prompt replies to any concerns and questions, respectful and quality tradesmen. Thank you Ryan, Murray and the rest of the basement builders team we love our new space.
Danny Labelle
My basement renovation was extremely smooth and well organized. As construction can easily go sideways, I was expecting some headaches along the way. However, I was highly impressed how BB was on top of everything. All the trades were courteous and took pride in their work - very easy to work with. And the end product is stunning! I would highly recommend Basement Builders to anyone.
Danny Labelle
David Robertson
Had a great experience,
Renos went smoothly.
Would 100% use again
Ying Jin
Matthew is amazing. So happy to with with him. And greatly encouraged by him to keep doing better on my own business. Such a great delight. ! We have 2 new houses being built and we are so ucky to have Matthew to help with us. I will bring all my friends and family to Matthew !
DT C
Great company , stood behind their work and promises in my experience at least. work was great, subcontractors were really good as a rule.
Kinam Yoo
We had an excellent experience with everyone involved in our project.
Murray provided a comprehensive overview and offered valuable insights that really enhanced the details. We’re thrilled with the final result.
Ryan was incredibly responsive to our questions and concerns, ensuring everything ran smoothly without any delays.
A big shout-out to the entire crew for their outstanding work in framing, electrical, drywall, HVAC, plumbing, flooring, and painting.
We highly recommend Basement Builders!
Benjamin Bruser
My wife and I had a great experience this year working with Murray and his staff from Basement Builders to design and execute on our desired short-term rental walkout basement suite, after a lot of research of possible contractors in the area. It was clear to me from our initial meetings that they had a wealth of knowledge and experience, not to mention their name alone, specializing in exactly what we needed (a basement development).
The end result was a beautiful, our ~750 square foot 1 bedroom fully compliant legal secondary suite (Jayman home, built 2021) with all appliances including washer and dryer came to life over only 4.5 months. The staff including Murray especially, were very professional and good at keeping in contact, including giving regular updates as well as being informative as to any questions/follow ups we needed pre, during and post construction. I also enjoyed the cloud based platform technology they use rather than firing a thousand emails back and forth, which also gives you the ability to see the tentative dates of completion of each phase of your project. The fact that this company offers a 5 year warranty on their work says a lot too, and gives you that peace of mind. One of the other pros I enjoyed was not paying just for a simple pre-construction design, and not being pushy on the commitment, being cognizant that folks spending a lot of money need to be free to shop around. Last, an additional bonus was that the company helped make sure we had all the requirements to get some money back from the municipal government's legal secondary suite program which now offers money back for certain safety upgrades to rental suites.
I really look forward to our photos going live on here and their social media pages once their company does a professional photoshoot of our project, as it is stunning and pure eye candy.
To conclude, I highly recommend Basement Builders and their professional staff for your next project, and to look no further! 5 stars!!! After all, why would Holmes on Homes be associated with any company, if they were nothing but the best?
Kojo Otoo
Awesome work from Basement Builders! Loved everything they did with our basement. Wonderful transformation!
Caroline Vijayashankar
We had a good experience with Basement Builders completing our unfinished basement. Despite starting the project in winter with unfavorable weather conditions, they delivered great results. The team was professional, taking full responsibility from start to finish. They were responsive, communicative, and provided advice throughout the process, helping us design the space according to our preferences. It's been over a year since they completed the work, and they continue to offer great and timely service when needed.
Bryce Evans
Finishing a basement is a big investment and it's natural to be careful about choosing the firm you entrust with the work. I'm writing this review several years after Basement Builders finished our basement and want to highlight a few things:
- The project was completed on time. Our home was visited regularly by the Basement Builders team to ensure that the work was on track.
- Extra effort was invested to protect our home during the work. The team installed a protective layer from our front door to the basement entrance. Dust was also managed well. The trades also used our basement windows (even when it must have been significant extra work) to load materials, where they could.
- No project of this scale is going to be perfect. We had quality issues, including some paint splatters on the stone for our fireplace, issues with our floating shelves, and so on. What's important is that these issues are handled without the project going off track and they are remediated properly. We had no problem getting these deficiencies remedied when pointing them out to the team.
- The big one I want to share. Basement Builders has helped us three separate times with warranty issues. Twice with LED lights and once with a shower door problem. I'm writing this review literally years after our project has been completed. The first time, our malfunctioning light was fixed in less than 24 hours from me sending the email. The second time, we had an issue with another light, and Basement Builders replaced all the lights of that type in the basement. The third time, again, multiple years after project completion, we discovered that the shower door in the bathroom had not been installed properly (we hadn't used it much which is why we had not noticed initially). I'll admit, I wasn't sure the team would stand behind this given the length of time that had passed. We contacted Basement Builders and they scheduled a crew to come and correct the issue, and it is now working perfectly.
We're very pleased with the way Basement Builders handled our project, especially how they have stood behind their work and been there for us when we've found issues.
fabio ciceri
We had our basement done with Basement Builders this summer in Cochrane. The experience from the beginning was great. The process of interior selection was very convenient and standard selections were already great!
We appreciated a lot of the trades that came in and out of the house. Always polite, neat and respectful. This was important for us since both me and my partner work from home.
The quality of the end product is great (better than the rest of the house ;)) and on top of this the basement was finished a week earlier that expected.
Marcelina Hume
Basement Builders consistently deliver outstanding results. Their commitment to customer service is truly exceptional, and they stand firmly behind their work. Any issues that arise are promptly addressed with a dedication to ensuring customer satisfaction. Thank you for your unwavering commitment to excellence and for always putting your customers first.
Melissa Arbour
Our experience with the basement builders was fantastic. From A-Z the process was so easy! They gave a us clear and exact timeline for the process and truly stuck to it.
They were always here doing exactly what they said they would when they said they would.
We are thrilled with our basement, it's absolutely stunning, a dream come true!
We've never had such a positive experience with contractors before, highly recommend them!!
Jimmy
My wife and I recommend using Basement Builders for your basement development project. Knowing the right company for your project is key to success in my opinion and I picked Basement Builders solely based on their affiliation with Mike Holmes and their Google ratings. They did a great job, my wife's happy and we are not disappointed. The project was:
- 2 bedrooms, bathroom and living room, ~700sq ft
- Delivered on time and per quote
- Broken into three payments over time
- Incorporated custom cabinetry that they designed for us
- Old tiny windows replaced and cut to code size with wells
- We had nothing roughed in and they Installed all plumbing needed in the concrete with backflow valve
- Simple and easy interface with Don, Murray and Kristina. They provided ample communication on all design aspects.
- Multiple walkthroughs with Murray to ensure I approved the framing layout and knew what was going to happen and identify any issues or areas for improvement
- Their use of temporary flooring for the path to the basement was appreciated and worked great.
- Kristina's design suggestions and implementations were spot on.
They used an assortment of skilled contractors in specific trades to carry out the various activities to deliver the project and never was there a jack of all trades handyman executing a bunch of the project. There is maybe a wider array of strangers coming and going and we had to block off the dogs to allow their free movement was about the only issue. Their 5-year warranty is a nice ending.
Rahul Bir
Basement Builders is an amazing team that care about their clients. They build things the right way and always strive for high quality. This is my second time using basement builders and I cannot say how thankful I am for what they do. I wouldn't bother looking anywhere else if trust, workmanship and quality is what you are looking for! I also want to give Murray, Don and Kristina a special shoutout for going above and beyond in helping with the little things that matter for us!
Ivan V
Very clean and courteous crew. Murray answered all my questions. They made sure everything is as discussed. Highly recommend
Greg Simper
Basement Builders recently completed our basement development. If you are looking to have your basement finished then look no further. This is the company you want. Start to finish, the project was stress free, completed on time and on budget (actually slightly under). From management to trades crews they were very professional, clean/tidy and simply did outstanding work. Big shout out to Murray Primeau for always being there to answer all of our questions and guide us through the project. We are thrilled with our new space and 100% recommend this company!
Tony
Very professional, organized and respectful service. Happy with the work that was done!
Martin Humphreys
The initial quotation was quick and effective and the management team was good to work with. The subcontractors' workmanship was good and they were all polite and left a clean workplace. The selection process for the trims and options was clunky and not well managed leading to delays in the completion but, overall, I wouldn't hesitate to recommend Basement Builders.