The OKC Trek store has one of the best customer service teams I've ever encountered! They are extremely knowledgeable about their products and genuinely care about providing a great customer experience. I recently filed a warranty claim for a defective product I had purchased. When I went to the store, I learned that the exact product was no longer available since it had been discontinued. Instead of replacing it with a style I wouldn't be happy with, they offered me a full refund. I chose to keep the product and accept the warranty's discontinuation, but the team's flexibility and dedication to customer satisfaction really stood out to me. They truly go above and beyond for their customers!