4.9 rating out of 276 reviews
Matt Brodzik
I have made several trips to this store and have always had a great experience. Zane takes the time to explain everything to me. He has taught me so much and is great to work with to get upgrades to my bike and learn what is the best for me. He had recommend tires for me. The tires made the ride so much better and more comfortable too. I am so glad I got. Them. I have done a couple things with Kim and she has been great. She has made sure I got everything I needed. I really love coming to this store. I pass three bike shops to get to this store. Because they are the best.
Jeff Gibbs
First time buying a bicycle in 40 years. Decided I wanted a good road bike for my goal of riding across the United States coast to coast. I went in several times and asked a lot of questions as there are many options these days. Kim was amazing and really helped to guide me to the best bike for me. Took a couple out for good test rides and never felt any pressure to buy. They service what they sell and all the staff I talked to were great!
Dennis
The Trek Algonquin store and the people who work there get five stars all the time because they deserve five stars!! First of all, I love Trek bikes and accessories. I have had four Trek bikes, all various hybrid bikes for road and gravel, and love all of them! I started with the Dual Sport family and have recently switched over to the FX Sport Carbon Fiber. Trek makes amazing bikes that perform as advertised and are built to last! The sales and service staff at the Algonquin store on Randall Road is amazing. They patiently answer all my dumb questions and they don't oversell. They also turn things around in an unbelievably short time. The after sale support has been amazing. I highly recommend if you're looking for a bike of any type, whether you're road racing, racing to work, or just riding a trail or around the neighborhood, check out Trek and the Algonquin Trek store.
Jessica Berry
Brought my son's bike in for repair after an accident and was highly impressed by the customer service and care. Ended up buying a replacement bike with them and bringing another bike in for a tune up. Tune up was quick and did a fantastic job. Zane took time to show me a map of riding trails and was really friendly and helpful. Will do business with this location in the future.
abradic
The staff here are great! I recently stopped in just to see how these bikes look/feel in person, to get some information, get an idea of what size I need, etc. I recently started riding my bike which was a Schwinn Amazon special, and outside of knowing how to ride a bike, I really didn't know much else about cycling. Kim greeted me and was just great. She was very friendly and it was great to hear her thoughts and answers to questions I had. I went in there for just that, absolutely NO intention on buying anything. She wanted to determine which size best suits me and pulled down a bike to test fit me. They don't have many size 60 bikes but luckily they had that one. It's crazy to say but it was like love at first sight, a Domane SL 5 Gen 4 in a spectacular Mercury color, size 60, and wouldn't you know it, a great fit! Out of curiosity I asked how much it was, and found out it was on a sale special, $1,000 off. I understood it was a great deal for that bike, but being that I had no intention of buying anything, and having never paid anywhere near that for a bike before, I wound up leaving...but I couldn't get that bike out of my head the rest of the day and came back first thing in the morning to buy it. Kim was great through all of this, at no point was she ever a pushy salesman type. She was very patient with me and straight forward in giving her thoughts and insights.
I took the bike home and realized it needed a couple adjustments and came right back. The level of service with that was also just excellent. Zane came on out to do a bunch of adjustments and was just great to talk to, showing me a bunch of little tidbits, and so open to sharing his knowledge on things. The bike rides smooth now and I can't wait to get on some extended rides. I absolutely love the bike and still can't believe how quickly and easily I went from 'just looking' to 'man I don't just want this, I need this'!
Everyone was very nice and helpful, and you get great service whether you are buying something or getting your bike worked on. Great store, and a big thank you to Kim and Zane!
Neil Barnish
I'm so impressed by the personal service at this store. I had a difficult online order and Zane was willing and able to fulfil it immediately no questions asked. Support your LBS, especially when they go above and beyond like this!
Courtney Van Laten
My husband and I were so impressed with the level of service and care we recently received from Zane. If you go here you go to see Zane. He helped fit my husband and I for new bikes as we were just getting into biking for our little family. He even helped me out making sure my bike rack was properly installed in the rain! Thanks again for everything!!!
Andrew Iantorno
Good place, a lot of shiny bikes to. Very fair prices to. They did a once over with my back, to make sure everything was good to go.
jean iverson
The staff here is so helpful!! We were going to drop our bike off for repair, but the gentleman who helped us fixed the issue on the spot. Great customer service. When the time comes to get a new bike we are coming here!
Dennis Lenart
The tune-up on my 12 year old bike made it ride like it was brand new. Kim, the sales lady I was dealing with, went way above my expectations from this bike shop.