abradic
The staff here are great! I recently stopped in just to see how these bikes look/feel in person, to get some information, get an idea of what size I need, etc. I recently started riding my bike which was a Schwinn Amazon special, and outside of knowing how to ride a bike, I really didn't know much else about cycling. Kim greeted me and was just great. She was very friendly and it was great to hear her thoughts and answers to questions I had. I went in there for just that, absolutely NO intention on buying anything. She wanted to determine which size best suits me and pulled down a bike to test fit me. They don't have many size 60 bikes but luckily they had that one. It's crazy to say but it was like love at first sight, a Domane SL 5 Gen 4 in a spectacular Mercury color, size 60, and wouldn't you know it, a great fit! Out of curiosity I asked how much it was, and found out it was on a sale special, $1,000 off. I understood it was a great deal for that bike, but being that I had no intention of buying anything, and having never paid anywhere near that for a bike before, I wound up leaving...but I couldn't get that bike out of my head the rest of the day and came back first thing in the morning to buy it. Kim was great through all of this, at no point was she ever a pushy salesman type. She was very patient with me and straight forward in giving her thoughts and insights.
I took the bike home and realized it needed a couple adjustments and came right back. The level of service with that was also just excellent. Zane came on out to do a bunch of adjustments and was just great to talk to, showing me a bunch of little tidbits, and so open to sharing his knowledge on things. The bike rides smooth now and I can't wait to get on some extended rides. I absolutely love the bike and still can't believe how quickly and easily I went from 'just looking' to 'man I don't just want this, I need this'!
Everyone was very nice and helpful, and you get great service whether you are buying something or getting your bike worked on. Great store, and a big thank you to Kim and Zane!