4.8 rating out of 877 reviews

User profile - Tracy.
Tracy
This store is awesome if you are looking for a bike. They have a huge variety, good prices and they let you test ride everything. Paul was friendly and a big help!
4 days ago
User profile - Taylor bonnstetter.
Taylor bonnstetter
Good deals it's the store that gets stuff that is no longer going to be carried or last year stuff. Everyone is very helpful and friendly.
a week ago
User profile - Michael Lustgarten.
Michael Lustgarten
I'm a novice at biking. Robb at the Trek store in Omaha has been beyond amazing in his help and knowledge with my prior bike and the new Trek bike I just purchased. The kind of customer service Robb has provided has been invaluable to me. He needs a significant raise, in my opinion. :-)
a week ago
User profile - Joshua Macdissi.
Joshua Macdissi
I have gone to this store since it was formerly known as the Bike Rack, and even more now that it is Trek Omaha West. They are, hands down, the best bicycle shop in town. I have called them with numerous questions on a variety of gear, purchased a new bike, got a smart bike trainer, got power meter pedals through them, got bike shoes, you name it. Every associate I've talked to has had a plethora of knowledge - and if they didn't know something, they knew an associate who did. Everyone had their expertise. When I purchased my new bike, Paul helped me get settled on the Checkpoint ALR 5 and get all set up on the equipment I needed including what would and would not be compatible. He even made sure the Garmin Edge bike computer I purchased was installed with it correctly. When I purchased my Wahoo Kickr Core, Chris had the opportunity to upsell my onto the Wahoo Kickr (almost twice the price), but he knew that would have been way overkill for what I needed, and got me settled into the Kickr Core. Not only that, but he also made sure I had the right cassette needed to get it set up with the bike I purchased from there back in 2012, which wasn't even a Trek bike! Robb helped me get a great deal on some Garmin Rally power meter pedals when they were on sale and had them delivered to the store, and helped me decide between the single-sided power meter versus the double-sided. If someone from Trek's corporate reads this, please know that this store is incredibly well managed, this store is a perfect example of what is being done right for retail, and as a customer I could not ask for a better experience. I know that I'm in good hands there, and I will continue to go back to this store for everything I need. I cannot more highly recommend a bike store than this one.
2 weeks ago
User profile - Jeff Quandt.
Jeff Quandt
I was looking for a daytime running light for mmy Circuit wavecell helmet online, and the one Ibwanted was out of stock. I started checking the clearance items at the West store and dir a search for lights, and then one I wanted was in stock at the store. I could not get out there until the next day, so I placed a hold on it. Robb, the store manager texted me saying it would be waiting for me when I would get there. Of course I could not leave without buying a few other items, as we cyclists can always use more stuff! The West store has been my Local Bike Shop for more than 20 years. Always a great team of people and great selection.
3 weeks ago
User profile - DC.
DC
The staff is friendly and knowledgeable about their products. I went in to have my bike serviced and they finished way sooner than promised. That was definitely a positive for me.
3 weeks ago
User profile - Ryan Shaughnessy.
Ryan Shaughnessy
Brandon on the service team was awesome! He took the time to educate me and help fix my daughter’s bike! It made my day and my daughter’s day too
3 weeks ago
User profile - Blake York (Pakesaker).
Blake York (Pakesaker)
Mike was knowledgeable patient while helping my wife and I pick out bikes. He explained the different types of bikes and helped us find the right sizes and style. The other employees that I interacted with when I picked up the bikes were very friendly and quick to help as well. Great experience and will be coming back.
a month ago
User profile - Brent Sommer.
Brent Sommer
All around great experience. The staff were very knowledgable and happy to help with any questions we had. A
a month ago
User profile - robert kelso.
robert kelso
Excellent service and great mechanics. A kind and understanding staff that's expert.
a month ago