Let me start by commending several associates at the Trek Bicycle Shop at Alamo Heights for their constant above and beyond service! From the moment you walk in you’re greeted with a genuine smile. From the start, Tim took the time to help me find the right bike. He wasn’t worried about commission, nor was he trying to upsell me. He genuinely cared to match me with the perfect bike that fit all my needs, which ended up being the 2025 FX Sport 6. I also had several accessories added to my bike, though one particular part ended up being faulty. Ian the genius bike mechanic was quick to resolve the issue by ordering a different better part, and making sure that it stayed in place. It’s obvious that he cares about the quality service provided at this particular location. Roger is a great ambassador for the shop. Every time I encountered him, whether in person or over the phone, he was eager to assist with any and all requests. Not to mention, that he remembered my name every time I walked through the door or called over the phone. Mario was kind enough to assist me with a protective wrapping service for my bike, even though it’s not a service usually provided. Talk about going above and beyond for customer’s needs! This entire team is made up of courteous dedicated professionals. I strongly believe that attitude reflects leadership, and that was confirmed once I met the shop manager Efren. He was always courteous and hospitable. Literally, from end of the store to the other, you notice the care and concern that he has in making sure that every customer is completely satisfied. He treats his associates like family, and his customers like hotel guests. It’s no wonder why this entire team stands out above any other customer service entity that I’ve encountered. Team Alamo Heights, thank you for always providing outstanding quality work, customer service and guest satisfaction! Ride On!!!