Brad and all the Trek associates are fabulous! They know and understand cycling. They genuinely want to help their customers experience the joy of riding. Brad listened carefully to what my cycling intentions were and, without pressure, directed me to several bikes to review. He explained the features and how they would fit my needs, or even not suit my cycling goals. After selecting a bike, Brad made certain I felt comfortable with the details of the ebike, the maintenance offered, and the accessories I would find beneficial. You've done it Trek Arnold! You have helped me experience the joy of riding!!!