Tyler was everything an employee should be, he was very knowledgeable of the inventory and finding the appropriate bike for my needs. They installed accessories right in store. He knew what was on sale, but also showed me fancier items, but he was genuine and honest throughout. He anticipated right-handed side water bottle holder for a small bike frame). Then he helped load the whole thing in the car properly and educated me how to take care of my new gear, warranties, service, etc. This store is so lucky to have Tyler, he made the sale/experience!