LifeFone has been a Godsend for my mother-in-law. While she accidentally tends to press the button on the necklace that she wears around her neck, it's understandable because she's 99 years old and lives by herself. LifeFone always immediately contacts her and if they can't get a response from her, the send an ambulance that is at her house before my husband can get there and we're only a 5 minute drive away. Even with all of her false alarms, LifeFone never takes the incident for granite. LifeFone has given not only us, but her a peace of mind knowing if she falls or has an accident of some sort, they will be there to help her immediately. Our only complaint is that we wish we had gotten it sooner!!