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David W.
I've been researching medical alert devices. Lifefone had been recommended to me, so I called. Nicole took my call and was so very awesome in letting me know that their product did not work well with my Dad's landline carrier, CenturyLink. She suggested a cell-based system, but my Dad is adamant about his landline.
Absolutely great customer service, even though you didn't make a sale! Keep up the good work Nicole!
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Tish F.
I have been using LifeFone for 7 years and am very happy with their service. The first few years I used the traditional service where I would alert them from my medallian if I was in distress. A few years later, because of the progression of my disability, I opted for a service where I call in each morning to let them know I am alright. Considering my family is 3,000 miles away, the connection I have with LifeFone gives them peace of mind knowing that I am alright. If I do not call in, LifeFone operators will reach out to my neighbors and family. If there is no response, an ambulance is called. I have just renewed my service for my 8th year and am happy I did so. I have the comfort of knowing that I am not alone.
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sandy M.
December 12, 2018 was a bittersweet day for me. The walker I ordered for my 85-year-old mother arrived and I called Life Fone to order a medical alert service in the event another fall occurs and no one is present. They call this heart-breaking transition ‘The Long Goodbye’ … watching our parents be overtaken by the unfortunate things that accompany old age like falling down, dementia, hearing loss, sight loss, hair loss, etc. My mom recently endured a difficult life change in that she had to move from her home state to the state where I live to be closer to a family member. To say that understanding, gentleness, compassion, and honesty from service providers are paramount is an understatement. I felt blessed to speak with Marty Mack of Life Fone when I ordered the medical alert system. I had spoken with other companies and not been able to commit. Whether it was his knowledge of both the product and the problem, or his experience dealing with these situations … or maybe the simple heart and compassion I heard in his voice – I’m not sure … but I immediately signed up with Life Fone, believing that the quality of service I received on the telephone from Mr. Mack will continue at any time in the future that I may need assistance.
There really are Silver Linings…
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Diana Z.
Easy set up, easy to use and worth while companion for elderly and disabled.
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Liz B.
My mom had LifeFone for years after my dad passed and until she moved in to assisted living. It made her feel secure and it gave me tremendous peace of mind. She is quite picky, and yet she told me how much she liked their customer service. That is a miracle. They do a great job, and they really made us feel like they cared. I highly recommend them.
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Hutch P.
Lifefone has been great for my mom-- we have had this service for several years & through a few close calls, the response has been quick and professional. Since i don't live in the same state, I feel like we have really been in good hands with Lifefone and I'd highly recommend the service. Always kind on the phone as well. Thanks
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Bobbi C.
Having Liifefone is like having an insurance policy. Now, when I leave the house, I can be assured that my mother will be wonderfully and efficiently taken care of if she requires medical help. All she needs to do is push her pendant.... and help will come in minutes!
Lifefone will call an ambulance, the fire department, a family member or a friend if needed!
Thank you, Lifefone!
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Mae M.
I have had a great experience with my Lifefone. They are always so helpful and professional and respond quickly whenever I push my button. I feel much safer being home alone and my kids have peace of mind as well. I would recommend Lifefone to anyone looking for a medical alert button.
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Angie S.
Not long after getting LifeFone for my mother, she fell and was unable to get up. She pushed the button on her pendent and first responders were at her house in just a few minutes.
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Lashell B.
I really love the fact that Lifefone has given my family member the confidence to feel safe and secure being on their own. They love the fact that their system can be used for in and out of the home since they are independent and always on the move. The best part I believe are the staff members, from the sales representatives that do not make you feel as if you have to purchase something to the EXCELLENT customer service skills from the people who answer the alarms. I would definitely refer anyone who is looking for an emergency system to purchase with Lifefone.
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Debbie A.
I live 30 minutes away from my mother and this service gives me peace of mind that she will be taken care of and help sent in the event of an emergency and done before I could even leave my home. Thank you LifeFone.
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John L.
Great peace of mind for Mom and us.
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Kim F.
I purchased the LIFEFONE system for my 92 year old mother who was living independently in an apartment. I was very pleased with the promptness of the delivery of the system, the ease of installation and the professionalism of of the responders on the phone.
But what really made me appreciate this company was when my mothers apartment was flooded in the aftermath of Hurricane Harvey. She lost everything she owned and we were forced to move her to an assisted living site where she no longer needed the system. The base mechanism of the LIFEFONE system was lost in the flood. Most of these Life systems companies make it clear that if you don't return the equipment in working order there is a substantial fee for the loss. When I called to report my mothers problem, they were so kind and understanding. They allowed me to cancel my annual program and refunded my unused service as well as waived the equipment cost. To me, that just shows that this company really does care about their costomers and that is very important to me when selecting a partner for my family member.
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Duane A.
It's comforting to have a backup in the VIP. And the fall detection works. I put the VIP in my pant pocket (not recommended) and bumped something with my leg. Got a spontaneous call through VIP to ask if I was OK. A bit embarrassing, but fall protection works just fine thank you. And I've checked that they can locate me at my secondary home while walking the dog. They pinged me and located me right away. The voice is loud and clear, and a real person. All pluses. I've yet to activate the daily call-in as I'm not sure what would be the best time for that call. Highly recommend Lifefone if you need a backup.
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Kim F.
I have had a very positive experience with LifeFone. I ordered the service in June 2017 and had them expedite the equipment so that I could set it up for my mother on my next trip to Houston. Setting it up was easy and we made a couple of test runs which exceeded my expectation in both timeliness and professional response.
In August, my 92 year old mother's home was flooded after hurricane Harvey. She lost everything. When I called LifeFone to report the damage, they immediately told me they would refund the payment for unused service and waive my equipment return charge. This company actually demonstrated how much they care about their clients.
My family is very appreciative for the generosity and kindness that they showed to my mother. I highly recommend LifeFone!
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Terry R.
Although my mother only needed this for a short time, she used it multiple times and the service was excellent!
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Hal C.
Trouble free installation and operation, free lock box is a plus along with flexable plans.
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Kathy B.
My mom has been a customer for about 6 months now and has gotten nothing but the most exceptional service. The call center responders are always very polite and professional even when she has accidentally set it off which she has done numerous times. (:
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becky r.
LifeFone bends over backwards to make sure my mom is safe and everything smoothly. So easy to deal with!
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Wayne L.
LifeFone is the most dependable outfit I have to allow my living alone without worry to my friends and family. LiffeFone responded immediately even when I accidentally hit my button. Thanks for being there . I cherish my independence.
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Theresa P.
My daughter got a Lifefone unit for me about two years ago. Lifefone has taken the fear out of living alone as I know that help is always within reach. The operators are always kind and very patient. I would highly recommend their service.
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Marilyn H.
My mother-in-law was starting to have breathing problems and it was beginning to worry the family because she lives at least 8 hours from the nearest...
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Kim K.
My parents used Lifefone for many years. It provided them, and me, with total peace of mind! I have recommended this service to many people. My mother was...
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LCS
No system you might try is perfect. With this one, I often find that if I drop it on a CARPETED FLOOR (to test), it does not react. Staff is as pleasant as you'll find.
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Ed C.
Great system. Not happy that thealarm is tethered to my home.
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Vicky W.
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R. L.
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Joseph L.
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Sandra C.
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Randy J.
