December 12, 2018 was a bittersweet day for me. The walker I ordered for my 85-year-old mother arrived and I called Life Fone to order a medical alert service in the event another fall occurs and no one is present. They call this heart-breaking transition ‘The Long Goodbye’ … watching our parents be overtaken by the unfortunate things that accompany old age like falling down, dementia, hearing loss, sight loss, hair loss, etc. My mom recently endured a difficult life change in that she had to move from her home state to the state where I live to be closer to a family member. To say that understanding, gentleness, compassion, and honesty from service providers are paramount is an understatement. I felt blessed to speak with Marty Mack of Life Fone when I ordered the medical alert system. I had spoken with other companies and not been able to commit. Whether it was his knowledge of both the product and the problem, or his experience dealing with these situations … or maybe the simple heart and compassion I heard in his voice – I’m not sure … but I immediately signed up with Life Fone, believing that the quality of service I received on the telephone from Mr. Mack will continue at any time in the future that I may need assistance.
There really are Silver Linings…