What Our Customers Are Saying
4.4 rating out of 4681 reviews
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Sydney G.
Paige was my point of contact during the move, and she kept everything organized from the beginning. She replied to emails within hours, gave me realistic timelines, and adjusted the schedule once without any hassle. Daniel Diaz helped with the estimate and was upfront about every potential cost. The movers themselves were polite, kept the space clean, and didn’t leave a mess behind. I don’t remember every name, but Mike from Vancouver was especially attentive when unloading and helped double-check the inventory at the end.
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Benita L.
I worked with Bob and Sarah at City Moving for my military transfer from Illinois to Virginia. They understood the process well and handled the paperwork with the base without needing reminders. They stayed in touch during the shipping window, checked in when the crate was in transit, and made sure the movers on the Virginia side knew where to deliver. Everything showed up on schedule, and I didn’t have to spend hours tracking anything down. That kind of consistency helped a lot while juggling housing and travel at the same time.
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Rosemary L.
When the truck pulled up, half the street was blocked due to roadwork. The delivery crew couldn’t get close, but they didn’t let it stall the process. They unloaded from the side street and used dollies to bring everything up the block. It took longer, but they didn’t cut corners. Each item was checked off and placed where we asked. They stuck around until we confirmed nothing was missing.
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Mike
As a service member, I’ve had my fair share of rough PCS moves. This one was different. The team at City Moving took time to explain the schedule, kept me posted about shipping status, and even coordinated directly with the base housing office so I didn’t have to. They treated my gear respectfully, not like it was just another government shipment. I was able to focus on my transition instead of chasing down lost boxes. That kind of help means more than people realize.
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Matt
Crew showed up early, introduced themselves, and immediately got to work. They wrapped our larger pieces in blankets, secured drawers and shelves, and didn’t waste time chatting or dragging things out. What stood out was how positive and polite they stayed the entire time, even when moving heavy furniture up a tight staircase. They checked in regularly, asked before packing anything loose, and double-checked that nothing was missed. It made a long day much easier to deal with.
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Shawn O.
I can’t remember the names of the two guys who helped move me into my new apartment, but they really delivered. It wasn’t a huge move but we really felt they treated it with care like it was a bigger job. They wrapped everything that needed protection, helped reposition furniture at the new place, and didn’t rush out the door the second the last item was in. They even offered to help me reassemble my bed, which I hadn’t expected. It felt like they actually cared, not just doing the bare minimum.
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Adelle N.
A few things were damaged during the move, which was frustrating, but Trisha in the claims department helped turn it around. She walked us through the process, answered all our questions, and got everything resolved without delay. Having her on the other end of the phone made a big difference.
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Gabriel L.
Elaine and Julie checked in throughout the move and made sure we weren’t left guessing. We did run into a delay with the third-party furniture assembly, which took longer than expected, but the actual move and coordination from City Moving went smoothly.
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Osheana B.
Sean and Dave handled our delivery to Florida from Concord, Massachusetts. They were focused and polite, and everything arrived on time and intact. I didn’t have to follow up or micromanage.Thank you City Moving for the smooth delivery.
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Amy H.
Eluardo, Tony, James, and Audrey did a great job moving all my stuff. They were careful, worked fast, and kept things organized. It was a big move, but they made it feel easy. Nothing got damaged, and everything went where it needed to go.
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Paul
My wife got a job offer in San Francisco so we decided to move some of our things to CA last month so she could start her new job. We kept most of our stuff in Hawaii.Things went smoothly. The process took awhile because of the distance but City seems to specialize in moves to and from Hawaii so they have a good system involve to avoid any possible issues. We plan to use them again once we head back to Hawaii next year.
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Mitch H.
I moved from Pearl City to a little one-bedroom in Knox County, Illinois. It wasn’t a big move, but it was mine, and I cared about my stuff. I didn’t think anyone would treat it like a big deal, but these movers did. They got to my place early, packed everything carefully, and even took apart my loft bed, which I couldn’t figure out how to move. It made me feel seen, honestly. Like, just because it was a small move didn’t mean it wasn’t important.
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Tia M.
Leaving our first home in Maui was already emotional. I was honestly dreading the move. But the team was so thoughtful. They labeled all our boxes so we wouldn’t be lost during unpacking, and they took special care with stuff like photo albums and gifts from friends. They even helped us tidy up before leaving which saved us major time. At the new place, they stuck around to help arrange stuff until we were happy. That kind of help makes a difference.
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Larry Q.
I was freaking out about my piano during our move from Vegas to Hawaii. That thing’s been in my family for years. But the team that showed up knew what they were doing. They wrapped it up tight, had a special dolly for the stairs, and didn’t rush anything. It made it safely, and they even set it up in the new house like it never moved. Rest of the move was great too, but I’ll never forget how carefully they handled that piano.
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Carl
This wasn’t a cross-country move but it felt like one because I was working full-time while trying to get it all done in one weekend. I booked City Moving for the pick-up, and they showed up right when they said they would. They had to maneuver a lot: a narrow staircase in my old place, plus getting the truck parked on a cramped residential street. They wrapped my antique dresser like it was going into a museum, and even helped me box up some last-minute items I hadn’t finished packing. The whole job was done within a few hours, and they labeled everything clearly, which helped a lot when I had to unpack while juggling work. They also stuck to the quote.
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Amy C.
It was complicated. I had furniture at a storage unit in town, boxes at my mom’s place, and a couch still in my old apartment. I didn’t know if it would all come together. City Moving showed up with a full crew and treated it like a puzzle they were excited to solve. They coordinated three different stops in one day, packed the storage unit first, then headed to my mom’s, and finally picked up the last few pieces at my apartment. At every stop, they inventoried and labeled everything. Not a single mix-up. I was expecting stress and chaos, but instead, it felt like a well-run plan.
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Roxanne H.
We relocated from Honolulu to Seattle during the rainy season, and I was half expecting the worst work. But City Moving had everything dialed in. The crew showed up with weatherproof covers and moved efficiently without cutting corners. What surprised me most was how communicative they were. They kept checking in, making sure we were comfortable with how things were packed, and when we got to Seattle, they helped us set up our new living room and bedroom so we could rest that first night.
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WYN A.
Moving from Portland to Oahu during hurricane season was probably not my best timing, but the team at City Moving handled it better than I could’ve hoped. The storm pushed the timeline, and I was freaking out about delays, but they stayed calm and kept updating me. The movers were super careful, even bringing extra protective wrap for the boxes just in case. Everything made it in one piece, and I was honestly impressed by how reasonable the price was despite the challenges.
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Dani C.
I was nervous about hidden fees and vague timelines, but City Moving proved me wrong. I was moving from Jersey to Hawaii, and the office staff made everything super clear about pricing and what to expect. On the day of the move, Mike and Sean showed up right on time and were all smiles. They packed with real attention to detail asking where to put labels and finished the load-up in just two hours. Nothing felt rushed or careless. I already passed their info to two friends.
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Kevin M.
I moved from Florida to Nevada and was kind of on edge the entire time until the movers arrived. From the beginning, the office staff made things feel under control, sending reminders and helping with paperwork. The crew showed up early (which usually would stress me out), but they handled it with such a laid-back, professional attitude that it actually calmed me down. The whole move was done in two hours, and nothing was scratched, lost, or left behind. Huge relief.
