What Our Customers Are Saying
4.4 rating out of 4680 reviews
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Darrion R.
There was this moment, halfway through loading, where I realized they were treating my furniture better than I ever had. I watched them wrap the legs of my wobbly table like it was an antique, even though I bought it secondhand off Facebook Marketplace. It wasn’t about the price of things. It was about the care. That stuck with me more than anything.
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Jana C.
Moving was a huge change, but City Moving made it so much less stressful. From the first call, they were super helpful and friendly. The team packed up all our stuff really well so nothing got damaged. When we got to New York, they helped us unpack and even set up our furniture. They even changed the layout until it felt just right. The pineapple they gave us was such a sweet surprise. Seriously, City Moving made this whole cross-country move way easier. Big thanks to them!
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Melody R.
Moving from the Big Island to Miami seemed tough, especially with all the artwork and fragile stuff we had. But the crew was super professional and took care of everything, from packing to making sure the artwork was safe. The move took about 3 weeks, and when our stuff arrived, it was all in perfect condition. The team even helped us set up our living room just how we wanted it. Couldn’t be happier with how everything went!
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Madison S.
I’ve moved a few times with other companies, and it always felt like I was getting tricked. Hidden fees, weird charges, stuff showing up scratched. So I wasn’t expecting much when I booked City Moving to go from Hawaii to Kansas City. They surprised me in the best way. Andres and his crew showed up right on time, explained everything, and were just super chill and clear. No last-minute costs or weird rules. They wrapped my stuff so carefully, especially my big couch and desk. When I got to KC, it all looked exactly the same. That’s rare. I’m definitely calling them again when I move back to Hawaii one day.
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V B.
I was moving from Manhattan to Hawaii, and I really thought something would go wrong. It’s a long trip, and I had some stuff that meant a lot to me, like my grandpa’s old record player and a bunch of books. But the crew was on it. Andres kept things organized and kept checking in. They were quick but not sloppy, and they told me what was happening every step of the way. It felt like they actually cared. Everything got there safely, nothing was broken. If I ever do another big move, I already know who to call.
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Shane T.
I have two dogs who hate change, and I was so worried they'd freak out during the move. But the crew? They took time to say hi to the dogs before doing anything else. They worked fast, didn’t slam anything around, and even helped set up a little corner where my dogs could chill. They made sure their stuff was packed right and safe too. You could tell they cared about the pets, not just the furniture.
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Ty A.
I’ve had movers before who hit me with extra charges at the end, but this team didn’t do any of that. They told me the full price ahead of time and stuck to it. Andres was the lead and kept everything on track. The crew worked hard but still made time to be polite and careful. It felt like they actually cared about doing the job right.
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Jessie
I was moving from Pearl City back to Illinois for family reasons, and I was really nervous about how some of my older items would survive that kind of distance and climate shift. The crew from City Moving showed up with full protective gear: blankets, foam, shrink wrap, the works. They asked me which items mattered most to me and packed those first, labeling every box and even double-wrapping the china with packing paper and padding. What really surprised me was how quick and respectful they were not a single wall scuffed in the old house, and not a single broken dish in the new one and the final bill was exactly what they quoted.
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Brina B.
We were moving out of a small rental in Kailua and heading to Hilo for work. It wasn't big but the City Moving crew treated it with the same care you’d expect for a mansion. They showed up with wardrobe boxes (which I didn’t even think to ask for), wrapped our furniture in blankets, and packed up our kitchen faster than I imagined possible. They even helped me sort which boxes to keep with me during the trip, so I’d have what I needed before the shipment arrived. And they gave me some tips to save space, like using linens to wrap fragile items. It was like having movers and advisors in one.
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Jonah A.
Moving from NYC to Maui with a mix of last-minute decisions and storage needs could’ve gone sideways, but City Moving helped us stay calm. We had a weird gap between closing on our old apartment and moving into the new house, and they helped us set up short-term storage without pressure. Yeah, it cost a little more, but they were honest about it and gave us the choice. It was worth it for the peace of mind.
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Susan M.
We just moved from Seattle to Honolulu, and I was super anxious about how the artwork would hold up. We’ve got a few large canvas pieces and one glass sculpture we inherited. City Moving didn’t treat any of it casually, they packed each item like it was a museum piece. When customs delayed the shipment, the team kept us informed the whole time and reassured us everything was safe. Once it arrived, not even a scratch. That level of attention really eased my nerves.
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Emily H.
Just moved from Nevada to Florida, and out of all the times I’ve relocated, this was hands-down the smoothest. The office staff sent me a clear checklist beforehand, which helped a lot. Tyler and Greg arrived early but waited without rushing me. Once they got started, it felt like they had a sixth sense for how to pack things efficiently. I had some antique furniture I was worried about, but they treated it like treasure. The entire move was done in just under two hours, and I couldn’t have asked for better service.
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Debbie K.
One of the movers asked me if I wanted the bed frame reassembled “the right way” or “the YouTube way.” I said, “What’s the difference?” He said, “About 30 minutes and a wobbly nightstand.” That pretty much sums up their whole vibe. Professional but human. Detail-oriented but lighthearted. Nothing got scratched, nothing got left behind, and they even figured out how to fit a couch through a door I swore it wouldn’t go through. I still don’t know how they did it. Magic, maybe. Or just really smart geometry.
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Ty M.
I hadn’t taken down the string lights. Or emptied the fridge. Or packed my vinyl. Honestly, I was in full panic mode when they showed up. I fully expected judgment. Instead, one of the guys laughed. They rolled up their sleeves and just handled it. Helped me sort the cold stuff into a cooler. Coiled the lights like they were treasures. I even recommended a pizza place near my new apartment. That part doesn't get mentioned enough.
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Charles S.
Moving from Maui to San Francisco seemed tough at first, but City Moving made it so much easier. We were moving into a smaller place and had to downsize a bit, so I really appreciated their help with packing and organizing. The movers were on time, polite, and professional, handling everything with care. The packing process was quick but thorough, making sure nothing got damaged. When we got to San Francisco, the movers unloaded and unpacked everything so fast. They even helped us organize our new apartment and suggested the best furniture arrangements. We couldn’t have asked for a better experience!
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Annie M.
Two cats, one toddler, and a move from LA to Honolulu? What could go wrong? Literally everything except it didn’t. City Moving had the whole thing on lock. They packed the house in a single day (including the black hole of toys under the couch), and the crew in Honolulu showed up on time and helped set up the new place while our kid turned into a blur of motion. I swear, they stayed cool like they'd done this a thousand times with toddlers doing laps around them. Heroes.
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Lorali D.
Moving from Chicago to Oahu is already enough of a financial leap. I was bracing for a quote that would give me chest pains. But City Moving came in with a clear, honest breakdown. No mystery fees. No weird surcharges. And when moving day hit, they treated my grandma’s upright piano like it was Fabergé. Every piece made it across the Pacific in perfect shape, and honestly? It was worth every cent for the peace of mind alone.
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Sidney M.
Watching Aaron and Tyson work was like watching a buddy comedy about two guys who are way too good at moving. Everything was loaded with precision and zero stress, and when my oversized couch got stuck in the new place’s doorway (classic), they didn’t panic. They just took a breath, flipped it, angled it, and somehow made it through without a scratch. Legendary problem-solvers with great energy.
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Lynn
Helping my elderly parents move from San Diego to Kauai was an emotional ride. They’d lived in that home for over 40 years. The City Moving team didn’t just show up with boxes. They explained every step, gave my parents time to process, and treated heirlooms like museum pieces. My dad’s fishing rods got their own special wrap job. My mom was near tears when she saw how carefully they’d handled her photo albums. It wasn’t just a move it was a transition, and these folks honored that.
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Whisper E.
Two stops, LA traffic, fragile art, what could go wrong? Apparently, nothing when Sarah and Kyle are in charge. They picked up from both my storage unit in Burbank and my apartment in Silver Lake, like it was no big deal. I flagged a few boxes with sculptures and framed paintings, and they made sure those got white-glove treatment. I fully expected at least one piece to arrive cracked or scratched, but everything showed up in Oahu looking exactly like it did when it left LA. They turned a move that looked chaotic on paper into a smooth, well-executed operation.
