Hands down the best experience I've had in any bike shop. I went in for a warranty on my Sram Guide brakes, Mitchell submitted the warranty application to Sram on my behalf, he was very good at communicating and keeping me up to date on ...
See More
Hands down the best experience I've had in any bike shop. I went in for a warranty on my Sram Guide brakes, Mitchell submitted the warranty application to Sram on my behalf, he was very good at communicating and keeping me up to date on the status of the warranty process, then i took in the bike to have the new parts installed, he said he might have it done by the end of the day, one hour later he called me to let me know it was ready. The brakes feel better than when my bike was brand new. Nuff said.