Joel Murcia
Just bought a new Time trail bike and couldn't of been happier with the service I was provided. Helped me pick a bike suitable for my needs, looked after me with pricing, fitting and any other questions I had. The bike I was sold is outstanding and anytime I call in the TFM team are always there to help.
Emily
I rely on my bike pretty heavily, and these are the people I know I can trust to keep it working properly. I've taken my bike in here a few times now, and every time I've had a great experience. Always able to fix whatever it is that I've broken quickly, and without any fuss. You always know you can trust them to get it right and to give the best advice. Definitely the best bike store I've ever visited.
Nick Esser
Great bike shop with friendly and knowledgeable staff. Highly recommended.
Julie Smith
The Freedom Machine were great supporters of the RACV /Bicycle Network, The Ascent, all women's ride. Their Ambassadors very generously led training rides and were encouraging and motivating on the day of the ride. Any time I went into their Richmond store I was always made to feel that no question was too silly and the staff were always willing to assist.
Cameron Macphail
Phenomenal service and support - guys and girls at TFM Richmond always go the extra mile to help.
Darren Varney
Great staff, fair pricing and always very helpful. My go to place for local bike repairs and buying bike related stuff.
J Glesta
I came in to true a wheel, the guys did an absolutely fantastic job, identified potential issues with the bike that went well beyond what was expected. Their experience and professionalism is of the highest calibre, and I would recommend this shop to anyone in need of a repair, service or in the market for a new bike
James Macnish
I bought my bike there in February and they're still providing awesome after sale service.
Jeremy Soulsby
Friendly & honest staff. Highly recommend.
Thomas
Great bunch of guys. Rang up and wanted some information on a product, They advised not in stock but could get it in the next day. Notified me once arrived and picked it up.
I didn't have proper tool to install said product, so they lent me theirs from the workshop!
top service
Daniel Morgan
Was helped out by Beth over the phone and in store who helped me fit out my new Domane SL5. Have to say it was an exceptional experience with Beth going above and beyond in helping me choose the right accessories, getting them all fitted nicely and adjusting my seat to the right height.
Only issue was that when I got the bike home for my first ride I discovered the gears were mis-aligned. Now I have to wait a few days until it can be serviced!
That said I was overall impressed with the service. Their knowledge and enthusiasm to help was the best I have had in any bike shop. Just need to work on the QA checklist before putting the bike on the floor for sale. :)
Moonsu Song
Fast and great service.
Ric de France
Friendly and quick staff.
John Ricciotti
The TFM team know their stuff, picked up the awesome Trek Fuel EX9, Darius was really helpful and set me up with a 29er that is a hummer on the downhill and billy goat on the climbs!
Kathryn Griffiths
My partner needed his stem replaced on his front wheel of his mountain bike. Ended up they blew his tyre, then blamed him for it. Said they could do what he needed when quoting just to get the job but feel they don’t have the specialisation needed on top end mountain bikes.
Claire Brown
Terrible experience today with the staff at Trek Richmond after coming in with an emergency flat tyre and not having my tools on me to change the tube. Even after explaining I had no way to get home (back near Coburg), they said they had no time to help me and I could come back another day (reminder: I had an emergency FLAT TYRE). Ended up changing my own tube after they lent me tools (1 ⭐for that, wasn't an option they enthusiastically offered) but overall I found the experience staggeringly unhelpful considering it's a bike store.
Joe Johnson
Slightly over priced and not the friendliest service
David Longworth
"Any bike, any brand" says their website....unless it's a non-Trek brand eBike, apparently. For the second time I've been turned away by them when all I've wanted is a flat tyre fixed: the first time I was told they don't deal with eBikes that have been modified (I installed a Swytch wheel, so hardly a dodgy install), this time I was told they don't deal at all with non-Trek eBikes (this was for a normal eBike). Gotta love a bike service shop that doesn't service bikes.
Keenen Grant
Shocking service, rude, over priced and entitled.
Matt Godden
The service and communication at this specialist Trek Bicycle shop is abysmal. Work was not started at the time it was supposed to be finished. Cost more than quoted. Then went to pick bike up after being told it was ready and they suggested more work to make the bike functional. Some of the staff are extremely rude. Would not go there again at all.
