Trish Salau
Great service and friendly staff. Thank you
Louise Popowitz
Great and quick service! Will definitely come back!
Jonathan Minter
Very friendly staff. Went in to replace a gear cable as mine had snapped whilst riding in the morning. As they were quite busy with repairs over the next day or two, I simply bought the cable to do the repairs at home. After realising that I had lost a bolt from my derailer, I went back to the store to see what I could do - they more than happily provided me with a new net free of charge. Overall great experience and would go back
Darren Sheward
Always amazing service and great value at Freedom Machine. All the staff are great!
Bec Watts
The team here were absolutely awesome and incredibly helpful. As a girl getting into cycling, I was pretty intimidated by the whole thing and nervous about getting set up. Bridie was super knowledgeable and patient, and even suggested groups that I can ride with. Could not recommend this place more.
Julia Rosenthal
They've helped me out twice now with running repairs, right at closing time, when i know they'd rather lock up an go home. Service and knowledge thats way above the competition!!!
Joel Murcia
Just bought a new Time trail bike and couldn't of been happier with the service I was provided. Helped me pick a bike suitable for my needs, looked after me with pricing, fitting and any other questions I had. The bike I was sold is outstanding and anytime I call in the TFM team are always there to help.
Emily
I rely on my bike pretty heavily, and these are the people I know I can trust to keep it working properly. I've taken my bike in here a few times now, and every time I've had a great experience. Always able to fix whatever it is that I've broken quickly, and without any fuss. You always know you can trust them to get it right and to give the best advice. Definitely the best bike store I've ever visited.
Nick Esser
Great bike shop with friendly and knowledgeable staff. Highly recommended.
Julie Smith
The Freedom Machine were great supporters of the RACV /Bicycle Network, The Ascent, all women's ride. Their Ambassadors very generously led training rides and were encouraging and motivating on the day of the ride. Any time I went into their Richmond store I was always made to feel that no question was too silly and the staff were always willing to assist.
Cameron Macphail
Phenomenal service and support - guys and girls at TFM Richmond always go the extra mile to help.
Darren Varney
Great staff, fair pricing and always very helpful. My go to place for local bike repairs and buying bike related stuff.
J Glesta
I came in to true a wheel, the guys did an absolutely fantastic job, identified potential issues with the bike that went well beyond what was expected. Their experience and professionalism is of the highest calibre, and I would recommend this shop to anyone in need of a repair, service or in the market for a new bike
James Macnish
I bought my bike there in February and they're still providing awesome after sale service.
Jeremy Soulsby
Friendly & honest staff. Highly recommend.
Thomas
Great bunch of guys. Rang up and wanted some information on a product, They advised not in stock but could get it in the next day. Notified me once arrived and picked it up.
I didn't have proper tool to install said product, so they lent me theirs from the workshop!
top service
Daniel Morgan
Was helped out by Beth over the phone and in store who helped me fit out my new Domane SL5. Have to say it was an exceptional experience with Beth going above and beyond in helping me choose the right accessories, getting them all fitted nicely and adjusting my seat to the right height.
Only issue was that when I got the bike home for my first ride I discovered the gears were mis-aligned. Now I have to wait a few days until it can be serviced!
That said I was overall impressed with the service. Their knowledge and enthusiasm to help was the best I have had in any bike shop. Just need to work on the QA checklist before putting the bike on the floor for sale. :)
Moonsu Song
Fast and great service.
Ric de France
Friendly and quick staff.
John Ricciotti
The TFM team know their stuff, picked up the awesome Trek Fuel EX9, Darius was really helpful and set me up with a 29er that is a hummer on the downhill and billy goat on the climbs!
