Mark J
Jo and Char have been a great help recently when I've needed new shorts, a bicycle tube etc. And Tobia and Liam did an impressive job servicing/repairing one of my bikes also. The Trek Richmond crew are always friendly and pass on their knowledge whenever I have any questions.
Lane Carrandi
Friendly, reliable service. Product knowledge and expertise. Thorough and timely repairs.
Michael Bais
Super helpful, friendly staff. Helped me get parts for a non-trek bike.
Paul Watson
Awesome customer service, fair pricing, great products,knowledgeable staff whose consultative approach makes for a relaxed positive customer experience. More than just the typical bike shop.
Lucille & Will Richards
Richmond Trek is a winning place to buy.
Read their ratings- 10/10 and deservedly so. Gave me confidence to take the leap and buy our first Trek. I have only ever agreed to do one online rating before but they deserved it and I want you repay others who had taken the time to do the same and help us :)
Every staff member (we dealt with 5) over 5 months during Covid waiting for my son’s gorgeous 2022 Roscoe 7 (in the Teal colour is 100 times better in person than it even looks and it looked pretty good on the internet and checked all my spec requirements) and is exemplary in all regards. Our main member “Char” deserves a special thanks though!!!! Would take too long to explain why but try her out and you’ll see why! Product knowledge, communication updates in timeliness, honesty, reliability, helpfulness and do the Trek brand with their high quality bikes justice. Bought extra items for safety eg knee pads and had got stock. Totally worth the 6hour round trip from regional Victoria (we don’t have a Trekstore).
Chamaine Landells
Richmond's favorite bike store
James Parsons
Generous staff and very helpful!!
Postcode 3000
We bring our bikes here for professional and friendly service. Pricing is fair. Store is well maintained. Parking is easy.
Briciole Bread House
Every single time I visit Trek Richmond I receive the utmost best customer service that I have probably experienced anywhere I’ve shopped, probably ever!
From the moment I enter the store when the stuff remember my name till the moment I leave feeling very satisfied with what I came to get, this store has alway given me the fantastic customer service.
Thank you again Trek Richmond!!!!!
Brendan Hasty
Great sameday service, my bike now rides like a dream
Zahn Patuck
Purchased a bike from cycles galleria in Camberwell that had many issues from the get go.
Brought it in to trek richomd and was assisted by Charmaine, Beth and Toby. All 3 of them were extremely polite and empathetic. They went over and above to help resolve my issues. Keep up the amazing work guys. Best customer service I've received in a long time.
Stephen Chaplin
Thank you Ryan for helping us choose the right bike for our needs. Ryan knowledge of the range is excellent.
Stuart Rankin
Helpful staff. Ordered bike online and was ready to collect same day. Well presented store.
Conrad Pinto
Ryan was fantastic. Exceptional customer service and technical knowledge. He is a legend.
Purchased a 2022 Dual sport 3.
Dave
Talk about a great experience! Originally attended Trek in Springvale and after finding out the bike I like was not in their stock they suggested I go to the Richmond store. The staff at Richmond were also great, particularly Owen who displayed excellent product knowledge, a caring attitude and exceptional customer service. This is my first time at Trek and I can honestly say I’ll happily return for my servicing needs and any further purchases. Thank you Owen and congratulations team, you nailed it.
Owen Lockwood
Ordered in Aug 2021, my 2022 TREK FX3 Disc arrived ex OS in mid-Feb at the end of a hugely Covid disrupted supply chain. And it exceeded my expectations in terms of engineering and presentation - very pleased. Also impressed with the responsiveness and advice of Ryan, Liam, Owen and Charmaine at Trek Richmond. A very satisfying and value for money experience. I commend Trek Richmond for all things bike. Cheers . .
John Ballard
Great service, friendly team
Simon Harper
This was one of the best retail experiences I’ve had in an age, even when I first called for advice. Genuine advice without pushy sales attempts. Free service and a spare tire tube to match. Held the bike until Xmas Eve. Well done guys. I’ll be back.
Peter Venetis
Excellent customer service and great bikes
Paul Graham
Always helpful
