4.7
rating out of  259  reviews
232
9
0
3
15
User profile - Darin Lloyd.
Darin Lloyd
Consistently great service!
3 weeks ago
User profile - Emily Foster.
Emily Foster
I want to extend my sincere thanks to Soroosh for my exceptional experience at Trek Richmond. From the moment I walked in with my bike, he was incredibly patient, genuine, and kind. His attention to detail truly stood out, and I deeply appreciate the extra effort he put in. My bike required a full service and a major refresh—an investment I knew would be costly. However, I always felt confident that Soroosh had my best interests in mind. He was transparent, fair, and went above and beyond to ensure I received great value for my investment. His professionalism and dedication made the entire process smooth and reassuring. I am now ready to hit the road again with a road worthy and safe bike !!! Thank you team ✨
a month ago
User profile - Debra Holder.
Debra Holder
It was great to bump into this welcoming bike shop in my local area. Staff were friendly and paid great care to ensure that my purchase - though very small - suit my grandson's bike and needs. I'll be back and recommend you beat a path to their door.
a month ago
User profile - Rik Symes.
Rik Symes
Great products and unmatched customer service. Thanks Ruben and Owen for all your help. Rik
a month ago
User profile - Sally Teo.
Sally Teo
Soroosh is the best!! Helped so much with fitting me onto the perfect bike and really made sure everything was just right.
a month ago
User profile - Christian Rolli.
Christian Rolli
Awesome bike shop, really nice guys!! Got 2 almost new second hand tires that ride perfectly saved my day!!
2 months ago
User profile - Heath Ryan.
Heath Ryan
I needed a replacement cable on my road bike which is also my main mode of transportation. Another high-end bike shop kept my bike for a day and then said they couldn't help. But Trek were friendly, helpful, and got me back on the road within 2 hours. I HIGHLY recommend Trek stores in Melbourne as well as anywhere in the world. Heath Ryan The Dark Knight
2 months ago
User profile - Marco Partescano.
Marco Partescano
I like to spend two words to say , at my opinion and to my experience with Camberwell and Richmond Trek shop, I’ve been shopping for about 2 years now and I had the best service ever…just bought a new bike and was serviced and ready in about 1hour.. big /huge thanks to Soroosh one of the best mechanics ever … a big thanks to every staff from booth shop, thanks Rachel as well for the great service .. Merry Christmas and happy new year to everyone I recommend to try Trek first. Quality , reliability and professional service and support all in one’s Thank you again guys
3 months ago
User profile - Thomas Sheehan.
Thomas Sheehan
Great staff, able to assist with dropper post repair & install. Highly recommend
3 months ago
User profile - Cameron Sherry.
Cameron Sherry
Great service from Cam. Patient and helpful.
3 months ago
User profile - Mark Balla.
Mark Balla
Great service. Friendly and knowledgeable staff.
4 months ago
User profile - michael de campo.
michael de campo
Really helpful with whatever the issue. Highly recommended
4 months ago
User profile - Slavisa Blagojevic.
Slavisa Blagojevic
Each and every time Trek Richmond Team service my bike, I feel my love and appreciation for the bike increases, my attachment grows towards it, and it's like the Team becomes a greater part of my riding experience. Thank you Team !
4 months ago
User profile - Passible Views Studio.
Passible Views Studio
They’re willing to help you out if they can. Reuben is the best
5 months ago
User profile - Lou Louey.
Lou Louey
Service I have received at this store has been sensational. The advice has been spot on.
5 months ago
User profile - Will Taylor.
Will Taylor
Large range of high quality bikes and accessories with an invaluable staff team that are friendly, dedicated and knowledgeable.
5 months ago
User profile - Cliff vanselow.
Cliff vanselow
The staff are really welcoming, friendly and helpful and the tech guys clearly have a lot of experience which gives you confidence in having them service your bike.
6 months ago
User profile - Simone McGrath.
Simone McGrath
Very informative, great service
7 months ago
User profile - Trent Lesina.
Trent Lesina
The team at Richmond Trek are always very helpful and their product is of excellent quality!!
7 months ago
User profile - Rob Peebles.
Rob Peebles
Great service from JC and the team. Went above and beyond. Bontrager parts offer excellent value for money
8 months ago
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