I have been planing on building a home theater for many years. This year I finally have the opportunity. After tons of research I decided on a very nice projector to purchase. After waiting months for the price to drop, I finally foun ... See More
I have been planing on building a home theater for many years. This year I finally have the opportunity. After tons of research I decided on a very nice projector to purchase. After waiting months for the price to drop, I finally found a link on Projector Central which had a link to Projector Screens who was offering (at that time) the lowest price for unopened version of the projector. I decided to send a quick email asking if the projector was still available and if they could ship it to me in an unusual way. Honestly, I didn't expect to receive an answer back, but I was pleasantly surprised when David wrote back requesting a phone conversation to discuss options.
Upon calling, I was again very skeptical, given my unique circumstances, about the prospects of being able to get a deal finished. Again I was pleasantly surprised how patient the team was with me. They were constantly thinking about ways to work with my circumstances, even when it would have probably been much easier just to wait a few weeks and sell the projector to someone else. Not only was the team extremely flexible both in thought and action, they were also very accommodating with all of my various questions. I am not exactly a A/V expert by any stretch, just a person with a lifelong dream of having an elite home cinema setup, and the team at Projector screen could have easily led me astray or suggested that I purchase unnecessary extras, but they didn't.
This could have easily been the end of my review and it would have presented the fine people at Projector screen in a positive light, but I want to complete this just to provide anyone who may have trouble trusting online retailers ect.... Based on my circumstances, I requested a quality control check on the projector to ensure it was working before shipment. Not only was it checked, I received an email with pictures just for good measure!! I also requested that the Q/C team put a sticker on the box showing that it was checked and when I opened it the sticker was present.
Again, I could end the review right there but I want to highlight one last aspect of my experience, and in my opinion it is the most important. During the shipping process there were some unforeseen problems with the logistics and the team at Projector screen acted swiftly to rectify the situation. Why do I consider this the most important part of my entire experience? Well, because it is very easy to perform daily tasks under perfect circumstances, but how a team performs when things are not going as planned truly shows their quality. The team at Projector screens acted nimbly to address my shipping problems and I am happy to announce, thanks to their hard work and patience, my dream home cinema projector is sitting in my home and fully functioning. I am also very happy that I decided to purchase the extended warranty because I have the peace of mind to know that in the rare event that my projector breaks or malfunctions, that I have a trustworthy hard working team at Projector screen to assist me.
I would absolutely recommend doing business with this company. They provide great products just like a lot of the big outlets, except they do it with a personal touch.
