4.7 rating out of 517 reviews
M J
Thank you! Remy helped assist me and fix my bike tire! Very professional and kind!
Melisa Lerma
Excellent place! We met a very kind gentleman who helped us with my son's bicycle problem. God bless him
Alan Moidel
Very friendly and knowledgeable people. They fitted and installed a rear rack and performed maintenance. Outstanding service.
Luis D. Rodriguez
I had a great experience at Trek Westchase thanks to Heather. She took the time to thoroughly explain all the features on my new bike, making sure I felt comfortable and confident. Her knowledge and patience really stood out, and I left knowing I made the right choice. Highly recommend asking for her!
Philly Par
Great service always.
I went for a derailleur im very satisfied with them thanks guys
Ahmed Mansour
I stopped by Trek Bicycle Shop looking to buy a bike box so I could ship my bike, and I had an amazing experience thanks to Brian. He told me to come back the next day and that he’d have a box ready for me, completely free of charge. He even took my number and personally called me the next morning to let me know everything was ready.
When I came by, not only did he have the bike box ready, but he also included all the packing materials needed to securely pack the bike for shipping.
This level of customer service is rare nowadays. Brian went above and beyond to help me out, and I truly appreciate the kindness and professionalism. Huge thanks to Brian and the team at Trek Bicycle Shop!
Tim Bui
I took my bike there twice. The technicians were so knowledgeable and friendly. They treated me as if I were their friend. Love this company
Tyrel Krohn
The bike service professionals, Dan and Brian, really care about helping you fix your bike problems. They answer all your questions and help with even small problems other shops won’t.
Mike Lasseigne
Good people and solid work.
Xavier
I had a frustrating start with an online order that never made it to the local shop, despite my payment already being processed. After a quick call, Heather stepped in, took ownership of the situation, and assured me it would be resolved the same day.
When I arrived, she followed through completely. Not only was the bike ready, but she took the time to ask the right questions and quickly identified that I was about to walk out with the wrong bike for my needs. For a minimal price difference, she guided me toward a better long-term fit, let me test ride multiple options, and walked me through the fundamentals as someone new to cycling.
What stood out was the level of care and professionalism, especially given it was near closing time. There was no rush, no pressure, just a clear focus on making sure I left with the right setup and a solid understanding of it.
End result: issue resolved, expectations exceeded, and a far better purchase decision than I would have made on my own. Strong customer service from start to finish.