City Cruises New York Reviews - Test

Definitely not worth the money. My mother and I were among the first on board and showed our tickets to the Spirit of New York's host on the 3rd deck and told that we could sit anywhere we'd like. We sat down at a table next to the window. A waiter came and turned our water glasses over and left. A few minutes later he came back and told us that we couldn't sit there because our tickets only allowed us to sit at the first 3 tables or away from the windows. We explained that the gentleman at the host desk looked at our tickets and told us we could sit anywhere. He argumentatively stated that it didn't matter that we had to move and he was just doing his job and abiding by policies and procedures. We finally got up and most tables were full already so we sat at a table with a couple of other guests. About 10 minutes later the waiter came to us again and told the four of us that we couldn't sit at that table because our tickets didn't cover it. We were very frustrated and told him we wouldn't move again and that the people who took the seats we previously sat at had the exact same tickets we had. He rudely said that it was fine, that nobody was following the procedures and everything was ok. I told him it wasn't ok because he made my mother and I leave seats that we had specifically chosen and those seats were now occupied by people with the same tickets as ours. He was unapologetic, arrogant and rude. I told him I'd like to speak to the manager and he said he'd be happy to ask his manager to come speak to us and that he would when he had a free moment. I looked at my mother and said that in essence we wouldn't ever see or get to talk to the manager. The waiter said he was very offended by my comment insinuating that he was lying. To which we responded that he had been the one to insinuate we were lying when we had initially told him that his coworkers told us we could sit at the table we had previously sat at. Finally he said he was going to put an end to everything and get his manager right then. The manager came with just as big of an ego and attitude as the waiter and kept interrupting me as I tried to explain the situation. He didn't care how we had been treated or how his wait staff behaved. He said we should be thankful to be sitting near a window at all that those were $200 tickets and we didn't pay that. In actuality those tickets are not $200 and are $70. I wouldn't pay even $70 for the terrible service, average buffet that wasn't kept fully stocked, and the dirty windows that our view was through. Save your money and frustration and skip this cruise.