I liked that I was greeted right away, and after telling Sue what I was there for, she immediately started asking questions and showing me things that told me she knew what she was talking about right away.I felt like I was being taken care of by someone who knew their stuff and genuinely wanted to help me. She had great answers for all my curious questions, and observations, about the bikes. Then once I had picked one out, she went down the list of other accessories I knew I needed. I was also very impressed with the selection of bikes and other accessories in the store. And I very much enjoyed being able to test ride bikes out in the parking lot. That felt like a great way to be sure the bike felt right and helped me to identify things I might not have noticed till after I got home with a bike.In the end, I got a bike I love, with everything I needed.