Daniel McCulloch
Excellent customer service and the service manager did an impeccable job on my recent service. I think if you're considering a bike, you should strongly consider Trek instead of a big chain. It is about having a bike shop with local folks and focused on ensuring you're satisfied as opposed to just selling you a bike.
Side note, watch out for nails, thicker tires means more effort, so be vigilant and watchful if you ain't about that. Also, secure your nails and screws because I am going to keep actively complaining until there are no more day ruiners.