Embed Reviews

Caroline Rocha

I’ve been an established client at Trek Winter Garden for a while, but this recent visit was truly next level. I had the pleasure of working with Steven from the service team, and the experience was absolutely mind-blowing. His attention to detail, the time he took with my bike, and all the tips he shared really stood out. When I asked about some products, he went above and beyond—putting together almost like a personalized kit for me. He was incredibly patient, knowledgeable, and genuinely cared about getting things just right. I’ve always trusted Trek, but this time I just had to call out the exceptional service Steven provided.

a week ago

Samuel Gong

Stopped in today while on vacation from Canada. Met Steven, one of the employees and had an amazing conversation about cycling. Out of this world hospitality, and 10/10 customer service. Thank you so much! This is what makes the cycling community so great.

a week ago

Lewis Everett

I will be back again! I recently had my bike assembled at this location and couldn't be happier. The customer service was the best part of my experience. Brett the store manager was very approachable and well knowledgeable of any questions I had. I would recommend everyone to stop by and have them take care of you.

2 weeks ago

Rick Weaver

The staff was very helpful and I appreciate the great service.

3 weeks ago

Annette O

I have a Trek bike. I always bring it to the Trek shop service is wonderful. I always feel it’s about the customer not necessarily about an up sale.

a month ago

Ken Kimball

I've had the opportunity to have their service department work on my bikes and they have done a great job with good pricing and communication. They were even willing to use parts that I sourced on my own and on brands that they don't carry, i.e. Canyon. They are friendly and are open later in the day and on weekends. I'm happy to continue using and recommending them.

a month ago