Jonna Hongo
Natalie was a friendly ambassador from the minute we walked in the door. We tried to”resurrect” two old hand-me-down bikes so my granddaughter could have her first bike and with training wheels. Trek staff went over and above any expectations to do everything in their power to make this happen and when we figured out it was never going to work, Natalie introduced us to the Trek bikes and policies. On a VERY busy, beautiful sunny Friday, the staff at Trek Bike Shop made room in their packed schedule to make my granddaughter’s dream of her first bike a reality. After working with Natalie, Nana (grandmother) ended up getting a brand new bike with training wheels just in time for her granddaughter’s 8th birthday. AND her 12 year old sister, who had never had her own brand new bike, was outfitted as well. Clearly, the entire staff at Trek Bike Shop care and they make dreams come true. So grateful for a local business that we will be able to return to for years to come.