Alastair Henry
Simple ordering and swift delivery
Matt Coldrey
Very accomodating. Great team working there who are very helpful
Thomas Yaxley
I genuinely can’t thank the team at Trek Shrewsbury enough.
I’ve dealt with Peter, Lee and the team a number of times now, and the level of service has always been brilliant. I actually live far enough away that every visit is a two-hour round trip, but I’m more than happy to make that journey because I know I’ll be looked after properly.
What really stands out is how approachable and responsive they are. They answer the phone, reply to emails and, most importantly, they never make you feel like you’re nagging them or being a nuisance, even when you have lots of questions or need to chase something up. That makes such a difference.
This latest situation with my Supercaliber really showed why I keep going back to them.When the frame was damaged, I wasn’t sure what the outcome was going to be. Despite it not being a warranty issue, Lee took the time to speak to Trek, explain everything clearly, help with the information I needed for my insurance and ultimately help me find a solution.
What I really appreciate is that it never felt like I was just another customer with a problem. They genuinely cared about getting me back on my bike and went the extra mile to help make that happen.
I’ve now got the go-ahead for a like-for-like replacement, and they’re even sorting the Invisiframe protection on the new frame for me. That’s service.
Thank you, Peter, Lee and everyone at Trek Shrewsbury. You guys are genuinely brilliant, and I really appreciate everything you’ve done for me.
It’s not often you find a bike shop where you feel you can completely trust the people looking after your bike, but that’s exactly how I feel about Trek Shrewsbury.
A two-hour round trip might sound like a long way to travel for a bike shop, but when you get this level of service, it’s absolutely worth it.
I’ll keep coming back — and I’ll keep recommending you to anyone who asks. ♂️❤️
kraig Buckley
Fantastic team at the Shrewsbury branch, with great product knowledge and service
Hux
Brilliant bike shop went in for a look around and got a free key ring. Sid was one of the nicest person I have ever met and he let me and my parents have a look at his bike a lovely one as well
Tom B
Outstanding shop and service
Connor L
Pete was amazing, friendly and helpful after driving around for an hour to different shops trying to find a brake caliper adapter Pete and his mechanic sorted me out top tier guys
faye
My son and I were visiting family in Shrewsbury and I’d contacted the shop about the possibility of my son joining the weekly MTB ride out in Shropshire in order to keep on top of his training. Maneth was extremely helpful and got my son all sorted with bike hire and there was constant communication before our arrival. When we got to the shop the bike had been prepared to spec and Pete and all the team were so incredibly friendly and knowledgeable and made my son feel at home. They all went truly above and beyond for my son and he had an absolutely fab experience with them and the group of MTBrs. I can’t thank them enough and he’s already said he wants to join them again next time we’re back.
Christian A Williams
The issue was resolved and the new parts were fitted under warranty.
Baggers
Cheers for the great service guys! Kept me informed regarding progress of the order and even called me to update me personally. Very rare these days to get a call. Like it! Cheers
Barney Tierney
Maneth helped me today at the Shewsbury store. I did not have a booking and Maneth made the effort to squeeze me into his busy schedule and also teach me how to fix my bike so I’m able to do it myself next time. He turned a bad day into a brilliant day for me. Thanks Maneth!
Rob Bebbington
Purchased a new bike through a different company, the gears weren’t set up and the bike in general didn’t feel right.
Enquired and dropped it off with Trek in Shrewsbury and they’ve been absolutely perfect. Received the bike back within the same day!
Very informative and helpful. Very friendly and approachable.
Will 100% be using them from now on.
Thanks very much
Ns B
Bought a Trek rail had fantastic deal from Peter
Very helpful great enthusiasm with the whole sale and setup and hand over .Thanks will be back for free service when needed
Jim Williams
good VFM from a reuputable dealer
Alexander Jeanes
Great service from these guys in store. From initial discussions with Fred about anything from bikes to surfing, and ordering the bikes from Pete who thoroughly explained the spec, sizing, accessories and ordering process. I had a small issue on collection which needed to go back to the workshop for adjustment, but Pete couldn’t have been more prompt and genuinely committed to resolving, 5 star service received. I was pleased to experience the same level of service in aftercare as I had with the initial sale. These guys certainly take a great deal of pride in the work they do. Thanks to the workshop and all who I’ve spoken to and have helped with my order. I wouldn’t have any hesitation in placing my trust again in Trek Bicycle Shrewsbury store, and particularly appreciate the support post sales. I’ll see you for the complimentary service in six months time. All the best.
Mark Ellis
Speedy turnaround on my bike service. Great communication and friendly knowledgeable staff. All round excellent and professional - thank you.
Maneth Ekneligoda
Great service, very friendly and welcoming staff, its like a second home, highly recommend this place and a must visit in Shrewsbury.
Ryan Peters
easy to deal with, real world lovely people on the phone with great communication. Ordered a shotgun seat at a discounted rate, got a call to confirm it was a display model and made sure we were still happy to buy. Will use again.
George Bowen
Bought a Diamant Suvea Style 800 in November 2025 after a few visits in the shop I previously had a Raleigh Centros Low Step and found it difficult to remember to change gear before a hill or starting off. I went into the shop with my Son-in-Law who has worked on electric bikes for over 12 years and checked out all the bikes etc and he recommended the hub gear as it would be a lot easier to ride so after careful consideration and speaking to Pete in the shop I decided to go for the Suvea although it was more than I really wanted to spend £5500 and with the extras that Pete sorted out for me and also his good advice I went ahead On reflection it was a good decision as have found it far superior than the Raleigh and all components of a better quality. So far I have found it a lot easier to ride and with the hub gear a lot easier to start off especially in the auto mode and the back up service from the trek shop in Shrewsbury is great answering any questions I have so a happy customer all round and would recommend trek to all my friends Thank You
Simon Bailey
The shop couldn’t fulfil an order due to an inventory issue and then offered me a discount off my next order
