Ben B
Took my bike for a service recently, happy with the result and service.
Peter Mills
Super helpful high quality shop and service,
Sam and the dude with the African accent A1 blokes
Kevin Roberts
Bought the Bontrager Evoke SPD shoes for nearly half price I now want the all the colours in the range
Andrea Lambert
The customer experience for our first visit to Trek Shrewsbury was faultless. The staff were all engaging and welcoming, even providing a lovely coffee. Customer service on this scale is sadly lacking in most retail outlets, so praise to you all. Keep it up, you're smashing it.
Paul Crawford
Great service very friendly staff
martin mountford
Friendly, helpful staff
Sam Nicklen
Popped in yesterday with a broken rear derailleur hanger, broken mech itself and snapped chain.
Left with new parts satisfied
The chap in the workshop took time out of his day to inspect the broken bits I had brought in. After looking at them for all of 0.2 seconds he trundled off to his big box of smaller boxes, out pops another smaller box. There low and behold all the parts I required, he explained in layman's terms how to fit, fiddle and tune them - top man
Excellent customer service
Martin Gears
Excellent
Jan Rouse
Excellent bikes, expert knowledge and service. Great choice in stock as well.
Bal Badhan
The bike I bought and the customer service I received was amazing! Special thanks to Alice and Pete. ♂️
Desmond Pugh
I always look forward to going to Trek Shrewsbury because the customer care is second to none
Ivan Price
Great experience
I had a problem finding the right tool for the job
I had bought 2 but non of them did the job to remove my crank
I spoke to Alice who discussed it with the team at the Shrewsbury store and true to her word called my back within ten minutes to advice of the correct tool with details and a photograph sent to my email.
So I couldn’t go wrong.. correct tool.. ten minute job.
Thank you all again
Would definitely use this store.
Pablo G
I went in the Trek Shop in Shrewsbury, just to look around and I ended up purchasing a Domane a pedal assisted e bike. The sales person Will Griffiths was really professional and he talked about the bike and all of the features. He also help me with all of the accessories that I need and I had the fitted to the bike in store. I was really overwhelmed with all of the service that I was given. I would definitely recommend the store to others...Thank You.
Richard Bethell
Peter is amazing guy-he sorted my new Trek bike today and fitted a few things ready for a months trip away riding in Norway
Brill staff and top service and super advise
Andrew Buchan
Love this shop, amazing staff, great support with any needs, Pete and the team there are all amazing - highly recommend
Richard Pugh
Good service and honest opinion.
Isobel Barnard
Pete and the team were outstanding throughout the purchase of my Trek Madone SL6 Gen 8. They were helpful and communicative throughout the process, providing updates on the delivery of the bike and the invisiframe kit. I couldn't have wished for a better experience and I will be going back in the future for services and other products. I would completely recommend them to anyone looking to purchase a Trek, the time given by the team to ensure you are making the right purchase was key to getting the right bike for me. Thank you! Isobel
Dean Weatherhead
Great team and top service 100% would use again
Bob Hulstrom
I visited the Shrewsbury store and enquired abut a bike purchase. The manager was very knowledgeable and suggested I try a bike he felt would be suitable. I was given a short chat about the bike and told when the store closing time was and asked to return it by then. In other words, I had the bike to try for three hours brilliant! The bike clicked with me straight away. I ordered and paid for the bike there and then.
I was kept informed at least once a week of the progress of the bikes build by a very pleasant lady over the phone who also answered all my questions with patience and humour.
It was delivered on time by the manager to my door. A round trip for him of around 60 miles. The cost of delivery was £NIL. Excellent service.
The bike was an E-MTB Firefly 6th Gen costing £5,250. Money well spent.
Arijus Kynnersley
great place, helpful staff with a great bike stock
