Ian Higgins
It’s taken to now to write this review, I have problems with my Trek After it fell and damaged the gears, they give me first class advice and help, although they could not supply the part required they fitted it for me when I located the part abroad, they kept me informed at every stage, the service was first class I had never used the shop or service’s before but I would recommend them to everyone and I can’t wait to visit them again in the future to buy some more kit and a bike for my wife, thanks again for a first class service off everyone I dealt with thank you
Matt Baker
Fantastic service from Ewan as always. Sourced a bike for my wife from very limited stocks during lockdown. It was a surprise birthday treat and Ewan was always very careful when phoning me with updates to make sure she was out of earshot! When my own pre-ordered Domane SL6 came into store and I noticed a couple of minor flaws in the finish, Ewan was straight on the phone to get me a brand new replacement which I await with excitement.
Thoroughly professional socially-distant service in-store which doesn't in any way detract from the buying experience. I can't recommend enough.
Martin Bennett
Quality products backed by great service from knowledgable staff
Gary J Darlington
The service from start to finish was first class, especially given the current COVID circumstances we are all faced with. The response to an online enquiry was prompt and provided all the information I needed. My initial visit to view and service was really helpful and informative and the follow up visit exactly the same, nothing was too much bother.Overall stunningly good service, prompt, professional and above all personal to me.Thank you all.
Jason Davis
Great service as ever from the team at Trek Shrewsbury
Stuart Proctor
So many thanks and much kudos to Ewan and Lee at Trek Shrewsbury who have provided an awesome service in building up my new bike for me. The quality and attention to detail on the build have been incredible, and the bike really is a work of art! Oh and it rides rather well too! Over the moon, and would highly recommend these guys and the shop... 10/10 if not more!!
Ellis Chris
Excellent customer service as always. Thank you.
Steve Mitchell
Finally decided to retire my trusty Cannondale SuperSix Evo Red after 7 years service and took a trip over to the Shrewsbury store after visiting my local Trek dealership. The selection of bikes and clothing on display leaves you spoilt for choice! I've always suffered discomfort on my previous bikes so decided to have a precision fit - great experience and Fred is a great chap, explained everything clearly and set my Cannondale up as per the fit to see how I got on with it. A few seemingly small adjustments made a world of difference! I initially thought of going for an Emonda as I need all the help up the hills as I can. I eventually ended up a Domane SL 7 eTap - it's like riding in an armchair. Super smooth yet still responsive when you want to give it some beans. First bike I've ever owned with discs and electronic shifting - it's the future! A massive thanks to Ewan, Aled and Fred for making the whole experience enjoyable. A great team and a friendly welcome - the coffee's fantastic too! Cheers guys!
Ian O'Reilly
Great staff here. Knowledgable and friendly. Although their products are all at the higher end of prices and quality, you don’t get the snobbishness you find in some other bike shops.
yome
Cannot fault the staff in there, they are very helpful and can't do enough for you. Twice I've popped my bike in for small things and they have sorted it there and then.
Callum Hanson
Really good customer service and they had everything you could possibly need at a good price
Ian Davies
Good knowledge staff
Lorraine Mathers
Really very happy with my bike really good service and great sale prices
Gary Townsend
Product is excellent. Service experienced at the Trek Shrewsbury store was over and above with a good product knowledge and service.
Their bike work shop offer good advice and service.
Stuart Cathcart
Great bunch of staff always helpful, friendly and knowledgeable selling quality cutting edge gear to basic bits to suit every pocket. No messing workshop service, thanks.
toffeeduck yapp
I rushed into stans the other day explaining i had an appointment in town and had forgotten my cycle lock in the rush-could i buy one from them?,the man behind the desk replied,no need,we will look after your bike for you.True to their word they did,i cannot imagine many places that would do this when you havent even made a purchase,i cannot recommend highly enough.
David Webb
Was very impressed by both the staffs knowledge and how friendly and obliging they where
Peter Foulkes
Helpful friendly and efficient service with parts in stock. Highly recommended.
Dave Edwards
I always go to Stan's. They are really friendly and knowledgeable and also informative. I always learn something when I go there and they don't make feel like an idiot even though I am one. I usually get a service or new components fitting but today I just popped in to get a pedal loosened and they did it gratis. Thanks folks!
Diane Wilson
Excellent service from the guys at the shop Lee and Ewan. They know what they are talking about and I feel they fully informed me of everything I need to know about my new e-bike. I was fitted for a new helmet and again expert advice. The bike is excellent and I fully recommend that anyone needing a new bicycle go to the Trek store in Shrewsbury.
