Tara Broadhurst
Trek came to the sports village and I had purchased a new bike for my son for his birthday and it wasn't made up. I didn't have a clue where to start and I took the bike to trek and they had made it up great quality sturdy within 40mins. Wonderful service!!!
Jake Newbery
Really helpful regarding the bike2work scheme. Gaz was great with everything! The bike was ordered and arrived before expected! Had a run through on how to maintain the bike and offered a fantastic aftercare service...top marks all round
Jamie Purchase
Great store to visit really friendly and helpful staff members
Lorna Hinde
Really helpful, friendly staff. Very efficient service. Quick turn round. Clear explanations of suggested work to be completed and prices quoted in advance. Kept up to date with progress/if any delays in getting parts.
David Jones
The best shop with the best service possible. We'll done Javier what a place!!
Ioan Said
Great team, great service, beautiful shop!
They accept bikes from all brands and the service is super quick!
Rob Fielding
Really good store really helpful and attentive staff, would absolutely recommend them
David Kelly-Durrant
Lovely premises, enthusiastic, knowledgeable, and helpful staff whether you're spending a little or a lot
Mark John Crumpton
Very good friendly I have autism so I find it hard choosing things they where very good a specially Gaz thank you so much
Howard Williams
Great shop, always got some good deals on kit.
Ben Nimmo
Trek Shrewsbury is the model of exceptional customer service and commitment to quality. When my bike hit a snag, their repair department efficiently tackled all the warranty issues, leaving no room for worry. Instead of a quick fix, they replaced the entire frame, standing true to the "warranty for life" promise.
Their dedication to customer satisfaction was evident as they expedited the repair process without compromising quality. They graciously lent me a road bike to keep my training uninterrupted, showcasing an understanding of my needs/problems.
Trek Shrewsbury's impeccable service, quality commitment, and empathetic approach make them a top-notch bike shop. Highly recommended!
Maria Boyce
We had a great experience with Trek Shrewsbury. We travelled from Derby as it was the closest store that did the bike I really wanted in the colour I wanted, in stock, unfortunately when we arrived the bike was slightly scratched in a couple of visible places which was disappointing having travelled so far, however the Manager there was brilliant, he went out of his way to arrange for a brand new bike to be made up at another store for us to collect the same day, this did mean travelling more than the same distance again but we were compensated for this, great customer service, especially as I'm never one to complain. I really love my new bike and wouldn't hesitate to shop here or recommend to a friend, thank you Trek Shrewsbury :-)
Tony Flynn
Very friendly and extremely knowledgeable staff. Service goes way beyond what you might expect. Leigh always goes the extra mile to help you out, and all the staff seem to enjoy their work. A pleasure to shop there.
Jack Hodgson
I've always liked Trek bikes. I had my first Roscoe 7 in 2020 so I wanted another as the opportunity arose. It wasn't so difficult this time actually getting a bike. So I ventured to Trek Shrewsbury... Spoke to Will on the phone. Told him I was on my way and said he'd do his very best to sort out what I wanted. Arrived at the store... spoke to him again. He was polite, courteous and well versed in his knowledge. I asked him some questions and he gave me some vital information. Really went out of his way to help me out. With the transaction completed, it required tubeless setting up, so I wondered round Shrewsbury for a bit. Came back later and everything was ready. I had some difficulty with the saris bone bike rack as I've never set it up on this car before. Will continued to help me, put the bike in the bike rack the best way possible, provided some foam and cables ties to prevent swaying and damage to my car. Honestly... the best customer service I've received for a long time. Will had knowledge, time and patience to assist me as much as possible. I have no problems shopping there again. Much appreciated Will and to all the team at Trek Shrewsbury.
Derekhb
Brillant service
Andrzej Tabor
Great service as usually.
Alexandra Greenwood
Freidnly.and helpful, great service and communicative, my bike is working great
Elliot Mutch
Went in for my bike repairs. Excellent service. Recommended
colin morgan
Great staff at the Shrewsbury store, Simon was very patient and spent time explaining the various models which were suitable for my intended usage. I was lucky enough to rent a power fly whilst on holiday which confirmed my choice. I again contacted Simon who sourced my bike and contacted me when it was in stock (1 week) . The handover was undertaken by Will who again was great again explained everything and made sure the bike was set up for my height and weight. Really excellent customer service highly recommend this store and great bike
Sherpa Phil
Alway helpfull on the small & large jobs
