4.9
rating out of  273  reviews
255
12
0
2
4
User profile - Ben J.
Ben J
Take in a freshly powder coated frame with not a mark on it for BB installation, leave with scratched and damaged frame after parting with cash. Rude, unhelpful and argumentative when questioned - all it would have taken was an apology? Avoid.
13 years ago
User profile - Lama Khaled.
Lama Khaled
Really bad costumer service got kicked out of workshop for for going to fix my bike which costs £600
a year ago
User profile - Robert Harris.
Robert Harris
The staff are great. This low score is nothing to do with the store. I arranged a visit to view the FX3 hybrid bike . I was so disappointed with the build quality of this bike . The frame welding is awful, the whole bike looked cheap. The assistant told me the FX3 are built in China and not built in Taiwan. I'm sorry to say it shows. I didn't buy the bike . What a shame as I regard Trek to be a quality bike . I respect the sales team honestly.
2 years ago
User profile - Laura Mansell.
Laura Mansell
Not a great experience at this shop at all! I went in with my two children to purchase 2 tubeless tyres for my mtb and was ignored by all members of staff at the front till, I then went down to the workshop and waited by that till as I could see my tyres on the counter. A guy eventually arrived and handed me two boxes and told me to go to the other end of the shop to pay for them, I will add at this point I had my 1 year old son in my arms and really struggled to carry everything to the other end of the shop! Where we stood for at least another 10 minutes waiting to be served. I got home and fitted both tyres, one of them didn’t seat in the bead properly so I called up the shop to ask if they could just blast some air into the tyre to seat it for me and the guy said yes of course it will cost you £10! That seems a bit of a joke to say I had spent around £70 in there and now they want to charge me for some air which would take around 4 seconds to do! So I called Dave Mellor cycles to seek advice and they said they would do it for me for free. Overall very poor customer service and very rude and ignorant staff! They have also done themselves out of a sale of a £550 trek mtb my son wanted for his birthday coming up. Looks like we will be going to Dave Mellors for that too.
7 years ago
User profile - Dave Rogers.
Dave Rogers
If could give nil stars i would.Just paid£150 for full service as off to wales for a week. Rode about 100 meters changed gear , chain jammed in mech and snapped!. Not happy.
7 years ago
User profile - Spencer Corbett.
Spencer Corbett
a month ago
User profile - Andrew Snodgrass.
Andrew Snodgrass
2 months ago
User profile - Oli Humphreys.
Oli Humphreys
5 months ago
User profile - William Mckenzie.
William Mckenzie
5 months ago
User profile - Roger Latham.
Roger Latham
9 months ago
User profile - Dave Smith.
Dave Smith
10 months ago
User profile - mike stephenson.
mike stephenson
a year ago
User profile - Michael Hillman.
Michael Hillman
a year ago
User profile - Joanna Pemberton.
Joanna Pemberton
a year ago
User profile - Ste Lee.
Ste Lee
2 years ago
User profile - Dom Mitchell.
Dom Mitchell
2 years ago
User profile - Fiona Vaughan.
Fiona Vaughan
2 years ago
User profile - Matt Peate.
Matt Peate
2 years ago
User profile - James Gough.
James Gough
2 years ago
User profile - Carl Huntley.
Carl Huntley
2 years ago
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