Leigh Edgley
Nice shop with a good selection of bikes in stock. Well worth a visit. Staff friendly and knowledgeable
Kim Morgans
Good local Trek suppliers with knowledgeable staff and a good choice of equipment as well as bikes
Paul Lister
Friendly and efficient.
katy le sage
love my trek cyclocross from you.. only issue is your parking.. and the rear mudguard you fitted is not a cyclcross one so it doesnt fit right , only came with two brackets so it shook around, and I needed to improvise by making a third bracket for mudguard.. this has been the only pain. Customer service and care was fine, and I was allowed to do a road test on the bike with a member of staff.. all in all good service from Stan Jones
Francis “ ” F
Superb and very helpful customer services. I will have no hesitation using again.
Benjamin Hambright
Rented an e-bike just now and upon receiving the bike the brakes were pretty squishy but I didn't say anything. As I got into the trail, the brakes continued to get more squishy to the point that they stopped functioning unless I continuously pump the brakes to keep them pressurized. It even caused me to fall one time since the brakes weren't working so well...
I brought it up with the associate when I returned it and the associate recognized that the brake wasn't functioning properly but he said that the bike went through the shop and was checked out before it left and according to them it was fine but it was not fine. I feel questioned in my integrity and they did nothing to make it right, nor did they apologize. As if I could've done something to damage the brakes in this way? Not happy with my experience.
Neil
Don't bother calling them they never answer and if you leave a message they dom't get back.
Ben J
Take in a freshly powder coated frame with not a mark on it for BB installation, leave with scratched and damaged frame after parting with cash. Rude, unhelpful and argumentative when questioned - all it would have taken was an apology? Avoid.
Lama Khaled
Really bad costumer service got kicked out of workshop for for going to fix my bike which costs £600
Robert Harris
The staff are great. This low score is nothing to do with the store. I arranged a visit to view the FX3 hybrid bike . I was so disappointed with the build quality of this bike . The frame welding is awful, the whole bike looked cheap. The assistant told me the FX3 are built in China and not built in Taiwan. I'm sorry to say it shows. I didn't buy the bike . What a shame as I regard Trek to be a quality bike . I respect the sales team honestly.
Laura Mansell
Not a great experience at this shop at all! I went in with my two children to purchase 2 tubeless tyres for my mtb and was ignored by all members of staff at the front till, I then went down to the workshop and waited by that till as I could see my tyres on the counter. A guy eventually arrived and handed me two boxes and told me to go to the other end of the shop to pay for them, I will add at this point I had my 1 year old son in my arms and really struggled to carry everything to the other end of the shop! Where we stood for at least another 10 minutes waiting to be served. I got home and fitted both tyres, one of them didn’t seat in the bead properly so I called up the shop to ask if they could just blast some air into the tyre to seat it for me and the guy said yes of course it will cost you £10! That seems a bit of a joke to say I had spent around £70 in there and now they want to charge me for some air which would take around 4 seconds to do! So I called Dave Mellor cycles to seek advice and they said they would do it for me for free. Overall very poor customer service and very rude and ignorant staff! They have also done themselves out of a sale of a £550 trek mtb my son wanted for his birthday coming up. Looks like we will be going to Dave Mellors for that too.
Dave Rogers
If could give nil stars i would.Just paid£150 for full service as off to wales for a week. Rode about 100 meters changed gear , chain jammed in mech and snapped!. Not happy.
Nick Hadden
Spencer Corbett
Andrew Snodgrass
Oli Humphreys
William Mckenzie
Dave Smith
mike stephenson
Michael Hillman
