Joe Green
Clean and professional bike shop with plenty of space inside. Was able to arrange an appointment online to talk directly to a machanic, who knew my name walking through the door.
Was given time to explain issues with my bike. They did a fantastic job, especially since parts have been scarce recently, got the bike back in excellent condition and it was a joy to ride it again. Set the expectation well from the start, kept their promises and bike was collected on time.
Staff where knowledgeable, helpful and very happy to support, didn't arrive a loyal customer but will retain my business. When collecting the bike they took the time to walk me through the work done.
Had time for a conversation over new bikes and while stock isn't the best at the moment anywhere in the country they were happy to talk and explain everything. Very helpful and look forward to coming again
Robin Glover
Excellent service. Knowledgeable & friendly staff.
sue walker
Great service from Trek, Shrewsbury. Staff helpful and knowledgeable. This is the second bike I have purchased from them and I would highly recommend them. Great that you can test the bikes before buying and I feel they go that extra mile.
Brad Hughes
Broke my fox ranger trousers and Will sorted it for me very well couldn’t get them in the time frame I needed but got it sorted ! Gave me a more expensive brand for the same cost could not fault at all.
Jacquie Campion
I cannot thank Jenny and Wil enough for their great service, a real credit to the Company. I was feeling a little nervous about buying an e bike but Jenny's approach immediately put me at ease and I knew I was in good hands. Her knowledge was excellent and at no time did I feel pressured to buy. Her warmth and empathy makes her a great sales person.
Will dealt with the purchase and again was excellent at his job, explaining clearly the workings of the bike, with patience and efficiency.
I have already recommended you to a friend!
Thank you both very much.
Andy Rao
Took my Giant Defy for a service. Its first service... in five years Unsurprisingly, a lot needed doing to it! But I’ve now had it back, been for a spin and it’s AWESOME! I’d forgotten how good the brakes and gears were supposed to work!! Cheers, Lee (and team).
Peter Dean
Excellent customer service from Aled, who helped my daughter choose the right bike for her, very thorough & explained non in stock (due to Covid) & expected delivery date etc. Thank you.
Hugo Evans
Very helpful staff who take the time to work out what bike you need then recommend the bike that is right for you, not just the one they have available! I took a friend to them and I was so impressed to see the whole process from beginning to end, the advice they gave was excellent and my friend left the store with everything they needed and a few months on he absolutely loves his bike. Definitely recommended giving them a try along with Dave Mellor Cycles and Trailhead, if your budget is on the smaller side try Rob Buckley or Urban Bikes in the market hall - they're all worth a visit!
Harris Matthews
Really happy with how the shop and Jenny looked after me when I bought my new Slash. Massive props to Chris (mechanic) for the good chats and cutting down my fork steerer 2 months down the line, he's tops and super helpful/knowledge
Mark Marlow
Had a very good experience getting my bike from this store, very professional and even went the extra mile for me as is was my birthday a massive thank you to Aled and team very pleased.
Ffion Brutnell
10/10 service. I took my frame in to see if they could change the bearings on my MTB. Done and dusted within 2 hours.Very efficient and friendly.
Sarah Hopkins
Always so friendly and helpful
Roo Terry
A great team of people; knowledgeable and friendly with a fabulous range of everything.
Will Gale
Called in when a bolt fell off my wheelchair. A very helpful member of staff made a temporary repair. He wouldn't accept payment. Really appreiated.
Steve Beard
Amazing customer service, high level of knowledge of their bike range. Very supportive while going through the cycle to work scheme process.
Really helpful on the start to my road bike journey.
G M
Fantastic service as usual, fantastic & very knowledgeable staff, always leave a happy bunny
Gary Campbell
I always say, the quality of a service is truly measured when they help solve problems. I had a problem with my new trek bike which was of my making (not a bike quality issue) and the response to 'my problem' was fantastic at this shop. Euan and Aled were brilliant in supporting me and getting me back on the road. Can't say enough positive things about them.
Mike Richards
I've purchased two bikes from Trek Shrewsbury this year, the second being the more challenging due to the boom in cycle sales due to Corvid and the subsequent limitations on stock. Nevertheless the team couldn't have been more helpful, flexible and above all patient as we explored the options and came up with the solution. Fantastic experience all round. So thanks to Ewan, Jenny, Aled and the rest of the team, see you soon.
Mark Henley
To draw service, really friendly and very helpful. highly recommend.
Caroline Bullock
Great experience with Trek Bicycle Shrewsbury. My bike has been returned in tip-top condition and the team went above and beyond in customer service. Special thanks to Lee Handley for returning my bike to my door as he knew I found it difficult to get out. Would recommend!
