G was really great for a first timer in the clinic. It was recommended that I have four cavities replaced, this felt aggressive considering I have good oral hygiene and had been to the dentist 6 months earlier. I sought out a second opinion who only found two out of the four to be an issue, and the other two they felt were just fine. This isn't a negative review, as those teeth could eventually pose a problem, but it just felt aggressive for a first time visit. On top of that it was told to me that I needed to do this quickly or they would progress to crowns. I'm not eating rocks on a daily basis, so I'm pretty sure I have a couple months to wait before I would need to get some cavities replaced. Overall I felt pretty comfortable here, but just be warned that first timers at dentist office are often recommended treatment And you may not receive the same recommendations at other offices at other offices.

G is totally awesome! I really appreciate all the efforts he puts in to make my experience better. Gives great advice on hygiene! Thanks G!

G is totally awesome! I really appreciate all the efforts he puts in to make my experience better. Gives great advice on hygiene! Thanks G!

Called to reschedule my cleaning because I have a sore throat - can't get an appointment for 3 MONTHS. Ridiculous. My dentist, Dr Gueringer is excellent and has been great with unusual requests. But to have a group with multiple dentists unable to schedule a cleaning for over 3 months is pitiful.

I came in for my teeth cleaning on Saturday. I am generally very [pleased with my experience, but I question things about Saturday. I had mentioned that a few times during the colder weather, one of my bottom teeth would hurt a few times, but haven't done so lately. It was time to take xrays for the year, which was done. The dentist came in, was told about my tooth hurting on occasion. The dentist didn't even introduce himself. He tapped a few of my teeth in the area I had mentioned, then left. Fatima came back and he wanted to send me to an orthodontist. I told Fatima I have had Dr. Smith do my root canals and crowns before. Nothing was totally explained to me that they thought a root canal and crown were needed. Fatima didn't explain what she would be doing next as she cleaned my teeth. I generally set up my next 6 month appointment before leaving. Fatima was more concerned about setting up for a root canal/crown. She never mentioned about the 6 month check. Rather than setting up for the appointment, she described, I asked for them to contact my dental insurance first. I then left. I spoke with Dr Smith after I left the office. He had called me to discuss my appointment. Dr Smith asked me to come back to the office so he could check out my situation. He felt all was okay right now. He also asked me to come back for another cleaning, and asked if I had anyone I wanted to do it. I asked for "G", as I had him before and liked his procedure. When "G" cleaned my teeth he was very professional, and explained things as he worked. If I had a question, he would answer it to my satisfaction. I feel I got everything answered by Dr Smith and "G". They are both very professional.

I called to make an appointment at 1:40 in the afternoon,they had a cancellation the next morning AT 11:30)so I took it. The next morning I realized first thing that I couldn't keep my appointment so i called to cancel (8:22A.M.) and got a lecture about giving 24 hours notice of cancellation so it can be offered to someone else. I HAVEN'T EVEN HAD THE APPOINTMENT FOR 24 HOURS SO HOW COULD I?! They never have much for availability even 2 weeks out which is not good. Venting:so you're telling me that I come in to your office for an hour, meet with the dr and schedule another appointment(s) to come back another day for my cleaning and any other dental work? How is that any good for a)my time b)my insurance money and c)patient follow through? I will be finding someone else.

I went to Brookwest a year ago and loved it- friendly staff, very kind, beautiful facilities, awesome technology, nice "free" gifts. They helped me fix a crown in one sitting which was awesome. So I went back for my routine check up! Low and behold, they told me I had 5 cavities. Okay. I'm not a dentist, I just believed them. Oddly enough, later that day I was talking with a friend and told her about my 5 cavities and she advised me to get a 2nd opinion cause she had a very similar experience at Brookwest. They told her she had 3 and before she could get her's filled, her insurance changed and she had to go somewhere else. Her new place told her she didn't have ANY cavities! She was shocked. Sure enough-- same thing happened to me! 2 other opinions later- no cavities anywhere they said I had them. SO. I totally do NOT want to bad mouth them. I really, truly did love the people and experience there, but I have to tell ya- they lied to me and they lied to my friend and I'm guessing we're not the only ones. A trustworthy dentist is SO valuable. I understand it could be a matter of opinion and how aggressive or conservative a dentist is, but it's odd that the other dentists I've been to since then (2) didn't see anything there at all. And personally, I'm looking for a dentist who is not super aggressive when it comes to handing out fillings. I'd rather save my time and money. Ugh. Super sorry to write a less than glowing review, but just hoped I might save some unsuspecting person some time, pain, and money.

I'm so disappointed in this clinic! I have terrible anxiety about dentists and I have dealt with this my whole life! I literally run a fever and break out in hives. Not fun! Initially I was pleased when I was referred to Brook West, they were gentle, kind and I trusted them right away. They are very expensive and I pay in cash but that was ok because I felt comfortable.....that is until I didn't feel comfortable anymore. This all changed at my last appointment in February. The dentist told me that he wanted to "re-do" a cavity that he recently did and that it would be done at "no charge" but I also have "two new" cavities they could do at the same time and that would cost me almost $1000. I don't know, but for some reason this didn't sit right with me! So, I went and got a second opinion! And guess what.... I don't have two new cavities, let alone is there anything wrong with the other one. So upsetting! For someone like me with dentist issues this was devastating!!! Why would a professional want to put someone though the trauma of having to fill cavities that aren't even there. Money money money and remember I don't have dental insurance. I don't like writing bad reviews and honestly I try to ONLY leave good ones. But, I had to let others know that if you feel something isn't right, get a second opinion!

Extremely rude and non-caring

Extremely rude and non-caring

After reading so many positive reviews on Google, I’ve decided to switch to Brook West Dentistry. I do have problems with my teeth, but there were a few issues which made me leave this place and write this review. 1. I never new what I would pay for the treatment, where at the other places I never had a problem with it. My implant treatment plan prices have been changed a few times, and I am the person who tries to know everything upfront and kept asking them for estimates. I had to do a scan for an implant, but never was notified that it would be 300$ and my insurance doesn’t cover it, I am ok paying, but I do want to know ahead of time. (Which had never been a problem at other places). 2. I’ve been asked to write a review after my first cleaning, and I didn’t, as I had no idea what the treatment would be. So now I do and I’ve been a patient for a few years. 3. My biggest problem was that at every teeth cleaning they would find cavities, started with every 3 month, and later switching to 6 months, I can see it when it is on the scan, but those were never shown to me, if I actually had it or not, my husband had been pointing out that it was very suspicious that they find them every time, though I do my teeth cleaning routine religiously. My last draw was when I was told that 3 out of 4 wisdom teeth had cavities. So at that point I had to get a second opinion. Of course I didn’t have any, and the new doctor wasn’t sure if I had it at the other spot, because it did look like a dark spot on the X-rays she’d received, so took another one and the tooth was healthy without any spotting.

Beware! They will give you an estimate and then bill you for a different amount and claim it was only an estimate and not their responsibility, but yours. When I spoke to the lady in the billing department she was rude and no help whatsoever. Find another dentist that actually has ethics.

Had Gum Surgery with Dr Klump. Had to wait several months fro the appt. When I finally got the surgery, Needed to get a "quick few minute" post-op appt which I had to wait a month for as he only is at the Practice once a week made the appt 4 weeks after surgery because he was gone for a week. Go figure 45 minutes before my appt I get a call saying it's cancelled. Now earliest appt was two weeks out because he isn't in the their office again. Unacceptable to cancell a "quick few minute appt" 45 min prior to my arrival. Scheduler was rude and said I could see a regular dentist but it was recommended I see the specialist. Brookwest's website has in red letters that they ask a 24 hour appt cancel or reschedule but yet the dentist can give a 45minute prior notice to cancel appts?

Extremely rude, judgemental, and horrible bedside manner. Caused unnecessary pain. Their "professional medical" advice resulted in thousands of dollars of dental damages. 0/10 would NOT recommend. NOT LGBTQ friendly.

Extremely rude, judgemental, and horrible bedside manner. Caused unnecessary pain. Their "professional medical" advice resulted in thousands of dollars of dental damages. 0/10 would NOT recommend. NOT LGBTQ friendly.

I have been going to Brook West for over 8 years since I moved here from New England. I have always had minor issues with my teeth with other dentists. I have had absolutely no issues here. They work with me and time line and I would highly recommend them.

I liked this dentist for the first few visits. Friendly staff, said my teeth were looking great, no cavities etc...Then at my last visit, they informed me that my teeth were in need of 3k worth of repairs. I asked how could everything degrade that much in 6 months? To me it seemed like they were looking to get the most money out of me possible. I scheduled a visit with another dentist, and all I needed was one filling. I wouldn't recommend ever visiting this dentist unless you have great dental insurance or deep pockets.