Bradley Tull (Tully)
They value their customers and know the meaning of customer service. Very refreshing for Newcastle bike shops. They have my vote for sure.
Belinda Bow
I needed to have a tyre replaced and then refit it to my bike. Emily and the team went above and beyond to not only repair the tyre, but they found the right screws and washers they needed to put it back together for me. I'd had a lousy day, but they were all smiles and so helpful. Thanks guys!
Mark Thomas
Just great service.
Jody Barnes
Personable service and just a whole heap of keen and interested people that want to help and get you going on your bike!
tania r
Service is always friendly, knowledgeable and helpful without being pushy or overbearing. Products are quality.
David Collis
Always a great experience at Trek Newcastle. Friendly, knowledgeable service, and a team that are always willing to help you find the best fit for purpose bike. Our family has bought 5 bikes from Trek Newcastle in the last couple of months. I’ve been to the rest, these legends are the best in Newcastle.
Carmen Blanch
The staffs are very friendly and their costumer services are excellent.
Graham Finch
Friendly staff who know their Shimano from the SRAM and plenty of stock
Adam Campbell
Top notch service and quality products
KRISTY TURNBULL
Best staff in any bike shop! Service and knowledge is amazing. Even after purchasing our bikes you go in and everyone wants to help you. I won’t go anywhere else
Michelle Murphy
The Roscoe MTB I bought is brilliant. But so is the level of service offered by staff. I had an older GIANT road bike needing repairs and service and it was not a problem getting it back on the road in a timely manner as well. Will definitely recommend them to friends and family.
Graeme Mitchell
Great shop, very knowledgeable staff who where eager to help.
Oli McKay
My cousins and I came in spontaneously to buy mountain bikes. We received so much help from Les in picking the right bikes for us, as well as helmets and a few choice accessories.
The team got our bikes all setup and I would 100% recommend. Also definately buy a shotgun seat for your kid, they deadset love the ride ❤️
Owen Dawes
Could not recommend this shop more. The staff are incredibly helpful, friendly and knowledgeable. Nothing ever seems to be to be too much trouble.
Been very happy and impressed with the bike, and the service both during sale and after-sales.
Mark Avery
Extremely helpful and knowledgeable staff. Good range of quality products.
Dilligaf
Only a minor issue on my Domane . Broken cable for the rear derailer. Rang the store spoke to Jason who said bring it in and fixed same day. I know it was a small job but it was the manner of the process. Thanks
Utilise Media
Everybody talks a big game when it comes to customer service but few deliver when the chips are down. Claire and her team's actions were quite the opposite. Simply outstanding. What impressed me the most was their dogged determination to get to the bottom of an issue that required multiple visits. Highly recommend Claire and her team
Toby Council
I highly rate this business and found the staff were very friendly and very helpful. I went with a seat issue and spoke with Emily who was very informative and she fixed the issue I had without hesitation, spending time in the workshop with the bike Mechanic to fix it and the seat or bike was not purchased at the shop. She returned the seat and problem fixed. I offered to pay and she informed me no charge. I couldn’t get over how friendly and helpful all the staff were and in particular Emily. I have no hesitation in recommending Trek to anyone needing a bike or parts. Made my day. Thankyou Trek. Neville Reid
Nomis llab
Best bike shop around. Great team that will really look after you.
Stephen Blasina
Friendly staff who are very helpful in making a final decision and have good knowledge of their bikes.
