Jim Harper
Friendly and efficient staff
Gavin Vanderdrift
Picked up step sons new Remedy 8 today, the staff there are top notch. Thanks Emily for helping organise the surprise, you guys are all awesome. Need a bike? Go to Trek Bennetts Green recommended
Matt Connolly
Absolutely amazing service.
Purchased a tow bar and they were very helpful.
The best service I have received in a long time. 100% recommend and I will be returning in the future!
Damien Harvey
I recently took my Fuel EX8 in for it's first/complimentary service. I asked if there was a way to make the free wheel ratchet noise quieter (some people like the noise - I don't). The guys there phoned me to discuss alternatives. To keep it simple, they re-packed the hub with fresh grease and that has made a big difference. And here's the thing: they did that as part of the complimentary service. Well done folks! Much appreciated.
Bradley Tull (Tully)
They value their customers and know the meaning of customer service. Very refreshing for Newcastle bike shops. They have my vote for sure.
Belinda Bow
I needed to have a tyre replaced and then refit it to my bike. Emily and the team went above and beyond to not only repair the tyre, but they found the right screws and washers they needed to put it back together for me. I'd had a lousy day, but they were all smiles and so helpful. Thanks guys!
Mark Thomas
Just great service.
Jody Barnes
Personable service and just a whole heap of keen and interested people that want to help and get you going on your bike!
tania r
Service is always friendly, knowledgeable and helpful without being pushy or overbearing. Products are quality.
David Collis
Always a great experience at Trek Newcastle. Friendly, knowledgeable service, and a team that are always willing to help you find the best fit for purpose bike. Our family has bought 5 bikes from Trek Newcastle in the last couple of months. I’ve been to the rest, these legends are the best in Newcastle.
Carmen Blanch
The staffs are very friendly and their costumer services are excellent.
Graham Finch
Friendly staff who know their Shimano from the SRAM and plenty of stock
Adam Campbell
Top notch service and quality products
KRISTY TURNBULL
Best staff in any bike shop! Service and knowledge is amazing. Even after purchasing our bikes you go in and everyone wants to help you. I won’t go anywhere else
Michelle Murphy
The Roscoe MTB I bought is brilliant. But so is the level of service offered by staff. I had an older GIANT road bike needing repairs and service and it was not a problem getting it back on the road in a timely manner as well. Will definitely recommend them to friends and family.
Graeme Mitchell
Great shop, very knowledgeable staff who where eager to help.
Oli McKay
My cousins and I came in spontaneously to buy mountain bikes. We received so much help from Les in picking the right bikes for us, as well as helmets and a few choice accessories.
The team got our bikes all setup and I would 100% recommend. Also definately buy a shotgun seat for your kid, they deadset love the ride ❤️
Owen Dawes
Could not recommend this shop more. The staff are incredibly helpful, friendly and knowledgeable. Nothing ever seems to be to be too much trouble.
Been very happy and impressed with the bike, and the service both during sale and after-sales.
Mark Avery
Extremely helpful and knowledgeable staff. Good range of quality products.
Dilligaf
Only a minor issue on my Domane . Broken cable for the rear derailer. Rang the store spoke to Jason who said bring it in and fixed same day. I know it was a small job but it was the manner of the process. Thanks
