5.0 rating out of 105 reviews
Joe Espinosa
This was my first time in their store. The customer service was great. They did a fantastic job servicing my gravel grinder which isn't a Trek brand. Aside from all that I had asked them to do to my machine, they cleaned the bike and it looked brand new. I'm very satisfied with their services.
Bob Angel
My wife and I bought 2 Electras around 2 years ago at Trek Waco. The bikes are great and have opened up a whole new world of biking possibilities for us. But even better than the bikes are the guys at the shop. The service has always been excellent. I recently took my wife’s bike in because her fender was rattling like crazy. They diagnosed the issue as the rivet holding the rear fender to the frame had pulled out (she had taken a spill a few months back). Kenneth fixed it literally better than what it originally was. Would highly recommend.
Damian White
Very friendly and informed staff that talked to me and made sure that I didn’t make unnecessary expenses. They were far more concerned with my needs than just making money.
Tim Luce
Friendly, knowledgable and helpful staff.
Clint Autrey
Great experience and atmosphere here. Staff was helpful without being hovering. All questions were answered and when we left felt extremely valued as a customer.
Kyle Serros
very good service. I appreciate them going out of their way with all our questions.
Jimmy Toner
We stopped in because we have Elantra bicycles and spoke to Ralph who was very knowledgeable. He helped my wife pick out a mirror for her bicycle and showed her how o attach it. He showed me a bell/speaker and explained how he enjoyed his and the safety feature of using it as opposed to ear pods. We ended up buying a set of lights for my bicycle too. This would not have happened unless we had Ralph's experience and expertise. He is very friendly and professional. It's always nice to meet a fellow veteran. He is definitely a credit to your organization.
Lily Dobbins
Did an amazing job fixing my bike, and they were incredibly kind.
Clint Autrey
Trek sales an amazing product but the customer service at this location is what will keep me coming back.
Jonathan Hackett (Der Jon)
Crawford, Ralph, and Ken (and formerly Josh) have been nothing but informative, friendly, and warmly welcoming my wife, friend, and myself! We are all fairly new to biking and they’ve been helping us get the right equipment (not the most expensive, just correct), transparent, and honest with us! Thank you so much and looking forward to working more with you and your team as we continue to develop as bike riders! Pic was taken at the Dallas Bike Ride, an event we would have never gone to had we not met this team of employees!