Everyone I interacted with was wonderful and so helpful. We came here after a series of terrible experiences with our local bike store (bustleton bikes). Someone from the shop called me to introduce themselves and give me a timeline and set expectations. I came on Saturday and they were able to repair my bike while I waited. During this time, my wife got sized for a bike and we wound up buying it on the spot. Everyone seemed to genuinely enjoy riding and want us to get riding asap. It goes to show that a little bit of customer service and prioritizing the long term relationship with the customer pays dividends. If my LBS had worked with me they could have sold another bike along with the accessories we bought here. This will be my go to shop even though it's a bit farther.